Internet connection upload speed
on 02-06-2023 04:09 PM
Message 58 of 58
I have upload speed of only 9 Mbps, although download speed is 50 Mbps. Why it is so small and how to increase it?
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57 REPLIES 57
on 11-08-2023 07:24 AM
Message 1 of 58
Your speeds are basically fine for most purposes and it's only the download speed that has a minimum guarantee, @BMYur. As has previously been said, that upload speed is not bad, and it doesn't have a minimum guarantee.
You are probably best waiting till Talktalk offers an upgrade in your area to FTTP eventually. If you really need it sooner, you need to explore what is available with other ISPs, but don't forget that leaving early would entail termination fees.
Gliwmaeden2, a fellow customer.
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on 11-08-2023 07:22 AM
Message 2 of 58
Hi
The profile is set correctly and the router will negotiate the best sync speed it can, but this may be the best upstream sync speed that can be achieved on the current package.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 10-08-2023 10:29 PM
Message 3 of 58
On my postcode only Fibre 35 and Fibre 65 is available 😪
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on 10-08-2023 07:08 PM
Message 4 of 58
In the link I gave you last Friday there's a postcode checker for you to see what is available, @BMYur.
It's this bit of that link:
Gliwmaeden2, a fellow customer.
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on 10-08-2023 06:12 PM
Message 5 of 58
That is my connection speed using a micro-filter. So can I use different plan besides Fibre 65 in my home? Is it possible to use Fibre 150 or Fibre 500?
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on 09-08-2023 07:57 AM
Message 6 of 58
Thanks, I've ordered a micro-filter, it should be with you within a couple of days
Chris
Chris, Community Team
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on 08-08-2023 04:28 PM
Message 7 of 58
Added
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on 08-08-2023 03:20 PM
Message 8 of 58
Hi
Can you please add the account holders name to the private notes section of your 'Community Profile' as the details I'm brining up show a different name.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 08-08-2023 03:16 PM
Message 9 of 58
Yes I would like to get a microfilter
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on 07-08-2023 06:49 AM
Message 10 of 58
Morning,
Would you like us to send a microfilter so you can try connecting the router directly at the test socket to see how this compares?
Thanks
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on 04-08-2023 08:27 PM
Message 11 of 58
Yes - but you'd probably have to upgrade to Full Fibre.
You can check on these pages what the possibilities are, @BMYur, but it can get quite confusing. Several packages have a similar name to each other but are not the same product.
https://new.talktalk.co.uk/broadband/deals-existing-customer
I'd give it careful thought and take your time. Staff won't be back before Monday now.
Gliwmaeden2, a fellow customer.
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04-08-2023 07:58 PM - edited 04-08-2023 07:58 PM
Message 12 of 58
Another quick question. Can I just pay more money for faster and more stable Internet service?
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on 04-08-2023 07:57 PM
Message 13 of 58
Yes I have only one
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on 31-07-2023 07:46 AM
Message 14 of 58
Hi BMYur,
How are you getting on? Do you just have the one telephone socket in your home?
Chris
Chris, Community Team
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30-07-2023 09:32 PM - edited 30-07-2023 09:34 PM
Message 15 of 58
@BMYur, once you get fixed up with a microfilter, you will need to leave the router plugged in at the test socket.
For now this is nothing to do with speed tests, but for staff to check your line during the week.
Just wait for staff to catch up with this during the day. I am re-escalating this thread, as there has been a lot of posting on here since they were last on. Wait for them to respond.
Gliwmaeden2, a fellow customer.
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on 30-07-2023 09:10 PM
Message 16 of 58
I don't get any test results. Which test results are you talking about?
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on 30-07-2023 01:26 PM
Message 17 of 58
Ah, so not for everyday use, but once the faceplate is off, it's the only way to check the test socket.
Gliwmaeden2, a fellow customer.
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on 30-07-2023 11:07 AM
Message 18 of 58
It is if you want to connect to the test socket.
https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432
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on 30-07-2023 08:25 AM
Message 19 of 58
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on 29-07-2023 10:48 PM
Message 20 of 58
Have you checked the sync speeds on your router against the test results you are getting?
When I was on FTTC I was typically getting 50+ download and around 14 up. Do you have any apps/programmes loading which may be eating into the headroom there? Otherwise, in all honesty, 10 up is not a bad figure for your current service.
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