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Internet down

MartinBlue1
First Timer
Message 5 of 5

Hi. My fibre has been down for Atleast an hour now, when I run a network test on the website I get a message that says looks like there is a problem run a line test so I do and then I get an error message. 
my router has a flashing orange light and I have turned off and on. 
Thanks in advance 

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4 REPLIES 4

Message 1 of 5

Hi MartinBlue1

 

I can see that this fault has now been resolved/closed by Openreach - Fault cleared at PCP.

 

Is this working ok now?

 

Thanks

 

Debbie

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Debbie-TalkTalk
Support Team
Message 2 of 5

Hi MartinBlue1

 

I'm really sorry to hear this.

 

I can see that this fault has been passed to Openreach to be investigated by a line engineer.

 

We should receive further updates from Openreach within the next 48hrs.

 

Thanks

 

Debbie

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Skynet_TX
Community Star
Message 3 of 5

Hi @MartinBlue1,

 

If you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

 

If your master phone socket has a test socket then you could also try the router in there, that would then eliminate any of the phone wiring in your home as being a possible cause of the problem.

 

The TalkTalk staff on this community will be able to help, they will hopefully be able to respond to this post tomorrow. You may get faster support from the live chat during opening hours (they close at 9pm).

MartinBlue1
First Timer
Message 4 of 5

Still down and had been for 4 hours is this a wider problem?

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