on 12-08-2020 04:11 PM
We recently upgraded to fibre. For the past week the internet cuts out regularly about every 5-10 minutes. This includes the TV which is plugged in via an Ethernet cable, the picture obNetflix is awful and it cuts out and buffers every 10 minutes.
I’ve tried rebooting for 20 mins.
i’ve tried the test socket - phone still works.
I work from home and it has been fine for the past 5 months but now I can’t work as I need to log on.
the issue remains even when it’s just me in the house.
we don’t play online games or do anything that would use loads of bandwidth.
any help would be massively appreciated
on 07-09-2020 08:10 AM
on 02-09-2020 10:58 AM
All tests are clear and sync speed shows as 39mb.
Where you running the speed tests over ethernet ?
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 01-09-2020 01:49 PM
you said to bump this if the BT openreach engineer didn’t resolve it. He did part resolve it the connection to the Ethernet is better
However, my current speed test came back as
We've finished measuring your speed, and here are your results.
Your average download speed
Your average upload speed
is there something wrong with the line?
ironically the speed test offered us fibre which is what we have
on 24-08-2020 01:40 PM
Thanks for the information
I've sent you a PM to confirm some details, can you please reply by PM with the answers to the security questions
on 24-08-2020 01:00 PM
on 24-08-2020 12:42 PM
could someone please help as this is into its 3rd week of not working and I am struggling to do my work and in the current climate it is not a good time to be seen as the one who can’t deliver. There aren’t enough hours in the day to do a full days work at half speed because the connection keeps dropping.
I’ve tried using the chat function but as I need to be on 4g on my phone they ask me to do something and as soon as I do the chat closes.
I think we just need an engineer out to assess what is wrong.
on 23-08-2020 08:39 AM
Staff will be back on here from Monday, @Petbo.
You can reach help today through Chat:
on 21-08-2020 01:57 PM
on 21-08-2020 01:46 PM
If Ethernet is now OK it could just be an issue with the router, it's a pity you've sent the old one back. I can send you another to test with, would you like me to arrange this?
on 21-08-2020 12:42 PM
on 21-08-2020 12:08 PM
on 21-08-2020 09:12 AM