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Internet

Shannenlacey
First Timer
Message 3 of 3

My internet hasn’t been working for the past 3 weeks, I tested my line and there was a fault found, an engineer came to find the problem Thursday 15th and thought it might be the router, he said he would write a note for new router but still hasn’t received it yet, I have been paying £29 a month for a tv box and the internet, £24 is for the broadband and £5 for the tv box but I don’t have the tv box as I got rid of it last year but some reason has been added to my bill again when I renewed it. Cheers 

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2 REPLIES 2

Karl-TalkTalk
Support Team
Message 1 of 3

Hi Shannenlacey

 

Please add your home phone number to your 'Community Profile' so I can pick this up for you.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Gondola
Community Star
Message 2 of 3

Prepare for TalkTalk Support by including in your Community Profile:

  • Your name, current TalkTalk home 'phone number. An alternative (mobile preferred) contact number. Full address with postcode (Location)
  • Scroll down to Private notes to add email address(es), notes etc
  • After checking and updating, Save changes

Select here: Update your profile

 

 

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution

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