Leaving talk talk

[Vicky23]

How much does it cost to leave talktalk? My WiFi keeps dropping out. I have no idea what's wrong or when it will be fixed. My case status says check back 'in a few days'. I need the WiFi for hybrid working. Maybe I could look for a company that doesn't rely on chatbots and overseas call centres for customer service? I dread actually having to try to contact talk talk when something goes wrong. 

[Gliwmaeden2]

You need to use the Home Move team, @Rickyrolfe.

https://community.talktalk.co.uk/t5/Articles/Home-move/ta-p/2205259

If you need support through the forum, please start your own thread, as explained in the post prior to yours.

Also complete your community forum profile details. 

[Rickyrolfe]

I'm moving house on 6/1/2025

[Karl-TalkTalk]

Hi

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl

[Arne-TalkTalk]

Hi @Vicky23

Sorry that you are having problems, if you start a post in the Broadband section we can try to help with the connection. 

Currently your cancellation fee is £33.87 as you only have a few months left of your minimum term. 

Regards

[Gliwmaeden2]

If you wish support from forum staff, please complete your community forum profile, @Vicky23. This will help them find your account. 

Go via your avatar; settings; drop down menu....add your Talktalk phone number or account number in Personal Information. Complete name, alternative number etc. SAVE CHANGES. 

If you just want information about cancellation fees etc, all details for the cancellation process can be found here:

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

If you are in contract, early termination fees can't be waived unless you have given Talktalk every opportunity to sort a problem for many weeks. 

[Divsec]

Hi @Vicky23 https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737 has all the answers.

Why not let the people here have a look at your issue and get it sorted for you?

Your post has been escalated and you should hear soon.