Line speed

[Srooi]

Hi There

My line speed to my router has dropped from 37mbps to around 27 mbps in the last 5 weeks, I know we had some power problems that meant my router kept rebooting many times in a 24 hour period, I think this leads to automatic profile changes as the thought is the line is instable, how can I get my profile checked and settings changed as I see no easy way to speak to anyone in the technical team?

Tia

Steve

[Srooi]

Hi Ally

Many thanks for the information, so I took a look at the SNR details and can see that I have 6 and 5db near and far end which isn't great as you most probably know.

	Downstream	Upstream
Actual Rate	27400	Kbps	6195	Kbps
Attainable Rate	28721	Kbps	6195	Kbps
Path Mode	Fast	Fast
Interleave Depth	1	1
Actual PSD	6. 0	dB	12. 6	dB
	Near End	Far End
Trellis	ON	ON
Bitswap	ON	ON
ReTx	0		1
SNR Margin	6	dB	5	dB
Attenuation	23	dB	32	dB
CRC	4	51971
FECS	0	s	273705	s
ES	1	s	48878	s
SES	0	s	34	s
LOSS	0	s	10	s
UAS	28	s	89427	s
HEC Errors	0	0
RS Corrections	0	0
LOS Failure	0	0
LOF Failure	0	0
LPR Failure	0	0
NCD Failure	0	0
LCD Failure	0	0
NFEC	184	32
RFEC	8	16
LYSMB	1633	16

Anyway will battle on with the slow line, as it is above the 25mbps that you guys guarantee and give it a bit more time to see if the speed increases as you have mentioned.

Thanks

Steve

[AllyM]

@Srooi ,

It is of course your own personal choice if you wish to move to a different ISP,  but I'm a bit puzzled as to what you hope or expect to achieve by doing so.

The DLM on FTTC services is controlled by Openreach, and ISPs have no way of resetting or changing the profiles.  A DLM reset can usually only be done by an Openreach engineer after they have fixed a fault. Other than that it is probably just a case of waiting for the DLM to increase the speed over time if the connection remains stable. Just to give you an example, my parents (who are with BT) had a similar issue a little while back and it was a matter of several weeks before the DLM started to increase the line profile back up.

I'm not sure if switching ISP will automatically trigger a DLM reset (if that's what you are thinking will happen), but even if it does there's no guarantee that you won't end up in the same situation again in the future with a different ISP. You said it was caused by "power problems" at your property which are outwith the control of your ISP.

[Chris-TalkTalk]

Hi Steve,

If you change your mind about the visit just let us know and we'll book it for you

Chris

[Srooi]

Hi Debbie

Not worth the hassle, fairly confident there's not a lot wrong with the line but the profile that's been applied to my line due to the fact the router restarted many times in a short period, obviously thinks the line is unstable which it's not, I will just move to another ISP when my contract ends soon. My previous 2 ISP's all gave around 37mbps (Sky and BT). 

Thanks

Steve

[Debbie-TalkTalk]

Hi Srooi

Further information can be found here Engineer charges

[Srooi]

Hi Michelle

Is there a charge for this?

Thanks

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. If you've already tested with 2 different routers at the test socket then the next step will be to arrange an engineer visit to the property. If you'd like to go ahead with this then please let us know and we can confirm some details with you.

Thanks

[Srooi]

Hi Michelle

No change still only getting 27 to the router which is well down on what the line is capable of.

Thanks

Steve

[Michelle-TalkTalk]

Morning,

How have you found the connection/speed over the weekend?

Thanks

[Debbie-TalkTalk]

Hi Steve

Thank you, you too 🙂

Debbie

[Srooi]

Of course, no problem Debbie, have a nice weekend!

[Debbie-TalkTalk]

Hi Steve

Would it be ok to leave the router in this set up over the weekend and if the speed still hasn't increased by Monday then the next step will be an Openreach engineer visit.

Thanks

Debbie

[Srooi]

Hi Debbie

Connection has been totally stable (always has been) still only getting 27400 line to the router though.

Steve

[Debbie-TalkTalk]

Hi Steve

I can't see re connections on the line, has the connection remained stable when using it?

[Debbie-TalkTalk]

Hi Steve

Thank you. I will check the connection stats again on Friday and I will post back on this thread.

Debbie 🙂

[Srooi]

 

[Srooi]

Hi Debbie

Sure just need to get a filter as I have mentioned this has a built in filter however I have a new filter so all done.

Shows same line speed as before but lets wait and see :0)

Really appreciate your help, hopefully we can get back to the 36-38mbps I know the line can supply not the 27 I'm getting now.

Steve

[Debbie-TalkTalk]

Hi Srooi

That's great thank you.

Would it be ok to connect the filter, phone and router at the test socket for 48hrs to see if DLM starts to make changes to the line profile/speed whilst in this set up?

[Srooi]

I have connected the phone directly to it and have dial tone

[Srooi]

 Not sure if this is what you mean, only socket available :0)