Low Fibre Speeds

[chris12341]

Hi!

I have recently started having trouble with my broadband speeds. My guaranteed download speed is 33mbps. Until recently I have been receiving anything between 40-42mbps. However, I have been having trouble for the last few days. Speed tests this evening have shown widely fluctuating results. For example, a speed test taken at 8.32pm showed a download speed of 0.8mbps, but one taken at 8.40pm showed a download speed of 41.6mbps! At 8.48 it was back down to 15.1mbps.  The last test (at 8.58pm) showed 27.7mbps. 

Can anyone help please? I have tried turning off the router, but it made no difference. I did wonder if the age of the router made any difference. I have had the one I am currently using for some time. I believe that it is an old one - a Huawei HG633.

Any assistance anyone can give will be much appreciated. Many thanks.

Chris

[Gliwmaeden2]

@chris12341, don't use My Account to order your full fibre. It's geared really for data only services.

Call 03451 720088 or use Chat during the day if you want to order Full Fibre and VOIP must be ordered at the time of ordering. It can't be added later. 

So check all the details of your order in person.

Check opening hours here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

[KeithFrench]

No, sorry it is only compatible with Sagemcom routers. However, if you have a Huawei router, then I think that needs changing for the current TalkTalk router. I will ask TalkTalk to offer this to you.

[chris12341]

Apologies for the delay in responding. I said I would be unable to keep in contact until the New Year, but this is later than I anticipated.

Thanks to Keith French for your help and advice.

The connection has been fine since the New Year, so I am hoping I won't need to resort to buying a Sagemcom FAST266 Wi-Fi booster. However, if I do need one, would it be compatible with the Huawei router which I am currently using?

I am in an area where  Full Fibre is available. I would like to upgrade to this service, but would like to keep the landline.  However, every time I use the 'My Account' section it won't let me upgrade without losing the landline.

Chris

[KeithFrench]

Hi @chris12341 

That is not really compatible with the Sagemcom routers. The best way to extend coverage with the Sagemcom routers is via the Sagemcom FAST266 WiFi Booster, which converts the router into a mesh network. I think you would be better off with one of these.

[chris12341]

Hi Keith,

Thanks in advance for your help.

I PURCHASED A TP-LINK AC750 Mesh Wi-Fi Extender.

Even plugging the extender in right next to the router I get the message 'Connected to device. Can't provide internet'.

Luckily the Huawei router is behaving itself again, and the connection from the router upstairs seems to be steady to the TV and Roku streambar downstairs. They are connected via Wi-Fi.

Unfortunately I will be unable to keep in contact until the New Year, but any advice you are able to give will be greatly appreciated.

Chris

[KeithFrench]

Hi @chris12341 

@Anonymous has asked me to help you with this. Please can you just confirm for me the make/model of router that you have (to save me having to search through this thread).

How are you trying to connect the TP-Link to it & what indications do you get as the failure reason?

[Anonymous]

Morning,

@KeithFrench  Would you be able to offer any advice on the 3rd party extender first?

Thanks

Michelle

[chris12341]

Hi Debbie,

Thanks for your reply.

I did buy a Wi-Fi extender. I purchased a TP-LINK AC750 Mesh Wi-Fi extender, but it wouldn't connect to the network. I'm not sure if it is compatible, or if I bought the wrong thing. If the extender I bought is wrong, then I would appreciate it if you would send me another one please.

As I said earlier, everything is working fine at the moment, but any help would still be greatly appreciated.

Chris

[Debbie-TalkTalk]

Hi @chris12341 

I'm so sorry for the delays and missed questions on your topic.

Would you like me to send a WIFI extender for testing?

[chris12341]

Hi,

Thanks for your explanation regarding the non-replies to my messages.

It would appear that you are unable to assist me further with my signal problems. At the moment, everything is working OK using the Huawei router.

I just worry that if things go wrong again there doesn't seem to be a fix available, as neither changing the router or using a wi-fi extender appears to help.

I will just have to keep my fingers crossed that everything stays good, and that I don't encounter any further problems.

Chris

[Chris-TalkTalk]

Hi Chris,

I'm sorry that you didn't receive a reply. There have been some issues with our workflow tool which has meant that some replies haven't been pulled back into our work queue, I suspect that's what has happened here.

Chris

[chris12341]

Hi Gliwmaeden2,

Thanks for your quick reply.

My problem was with the reach of the signal.

Irrespective of the problem, I would have thought it was good manners to reply to my post and answer the question I posed, even if they were unable to help.

Chris

[Gliwmaeden2]

 A wifi extender might have slowed speeds down further and only really deals with reach of the signal. It wouldn't have improved speeds, and couldn't improve anything if you were suffering disconnections. 

So they maybe didn't think it relevant to the situation. 

The Huawei won't be receiving updates, so that's the only caveat, @chris12341.

[chris12341]

Hi,

It has now been almost three weeks since my last message, and no-one from TalkTalk has had the courtesy to reply. Very disappointing. It would appear that I have been abandoned.

As nobody bothered to answer my question about using a Wi-Fi extender, I decided I would buy one to see if it made any difference. Unfortunately it failed to locate my network, even when positioned right next to the router.

Luckily, the old Huawei router seems to be performing as it should again. As I said in my last message, the old router seems to be more reliable than the Sagemcom one, so I have now returned both of the routers I was sent.

Chris

[chris12341]

Hi Debbie,

I don't see the point in sending another Sagemcom router to try. I've already tried two Sagemcom routers, and they have worked well for a couple of weeks before the trouble has started again.

Apart from the initial problem I reported, the Huawei router has been more reliable than either of the Sagemcom routers.

Is it worth me trying a Wi-Fi extender?

Chris

[Debbie-TalkTalk]

Hi Chris

Thanks for your reply.

Would you prefer to keep the Huawei router connected or would you like me to send another Sagemcom WIFI hub for testing?

[chris12341]

Hi Debbie,

All has been fine with the old Huawei router so far.

Mind you, it has only been 24 hours since it was re-connected!

Chris

[Debbie-TalkTalk]

Hi Chris

I'm sorry to hear this.

Is everything still working ok today with the huawei hub connected?

[chris12341]

Hi,

After two weeks with no problems, things have started playing up again.

Yesterday evening (Tuesday 19 November) I started losing the internet connection to the TV.  This evening it has become so bad that I have had to revert to the Huawei router again. The Huawei seems to connect to the TV with no problems.

Connection to the Roku Streambar (which is situated next to the TV) has been steady using both the Sagemcom and Huawei routers.

Chris

[Chris-TalkTalk]

Hi Chris,

Thanks for the update, just let us know if you experience any further problems

Chris