Microfilter problems

[CliveLees]

Hi

I have fibre 35 package which delivers 35mbps to the router.

Recently a very old microfilter stopped working so I swapped it for another very old spare that  I had.  This microfilter delivers 30mbps to my device.

Thinking that this old microfilter might stop working soon, I bought a spare. This delivered 18mbps to start with but within minutes failed and delivered just 0.2mbps.  This has happened with 5 (!) brand new microfilters from 3 different suppliers.

Meanwhile the very old microfilter still delivers 30mbps!

This is very odd - any ideas what is going on please?

Clive

[Michelle-TalkTalk]

Morning Clive,

I'm sorry to hear this. I've run a test on your line now which hasn't detected a fault. Which microfilter is connected at the moment please?

Michelle

[Divsec]

Hi @CliveLees every time the connection breaks between router and exchange the system monitoring quality suspects a drop in quality and slows down the connection till it becomes stable.

I'd be tempted to leave well alone🤞. However it is probably worth asking the TT team to run a line test for you, probably tomorrow now.

your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.