Microfilter problems

[CliveLees]

Hi

I have fibre 35 package which delivers 35mbps to the router.

Recently a very old microfilter stopped working so I swapped it for another very old spare that  I had.  This microfilter delivers 30mbps to my device.

Thinking that this old microfilter might stop working soon, I bought a spare. This delivered 18mbps to start with but within minutes failed and delivered just 0.2mbps.  This has happened with 5 (!) brand new microfilters from 3 different suppliers.

Meanwhile the very old microfilter still delivers 30mbps!

This is very odd - any ideas what is going on please?

Clive

[Michelle-TalkTalk]

Hi Clive,

The router is on the way and should arrive in the next 48-72hrs. Please let us know how you get on.

Thanks

Michelle

[Gliwmaeden2]

@CliveLees, if a problem develops in future with a microfilter, Talktalk can simply send you one of these as a replacement - you don't have to go shopping for them yourself. 

There may just have been some sort of mismatch in the brand. The new router will come with a couple of them in the box.

[CliveLees]

Yes, please send me a new router - that seems a good idea. BTW just for the record, I show pictures of  speed tests with both old and new filters.

With new microfilterWith old microfilter

[Michelle-TalkTalk]

Hi Clive,

Thank you. I've re-run the line test now which is still clear, however I can see that the sync speed has dropped. Would you like us to send a replacement router so you can replace this as well to see if it makes any difference changing the whole equipment set up?

Michelle

[CliveLees]

OK, I will reconnect the new, non working microfilter in the next couple of minutes. I will leave it in place until 9:20am when I will put back in the working microfilter so I can access broadband again and continue this conversation.

[Michelle-TalkTalk]

Hi Clive,

Would it be possible to connect the other/new microfilter now for an hour so we can re-run the line tests to see how this compares from our side please?

Thanks

Michelle

[CliveLees]

So, overnight (say for about 5 hours) I had the new microfilter installed to see if it would work after being installed for a while. The answer is, it didn't work. So at about 6AM this morning I put back in my old microfilter and immediately I was able to download 30mbps.

So, what we have is this. A very old microfilter which may have been stored for about 15 years before being used, works perfectly, but 5 brand new ones don't.  Why? (Although I don't have a problem as such, when the current very old microfilter breaks, I am going to be stuck.)

Thanks

[Michelle-TalkTalk]

Morning Clive,

I'm sorry to hear this. I've run a test on your line now which hasn't detected a fault. Which microfilter is connected at the moment please?

Michelle

[Divsec]

Hi @CliveLees every time the connection breaks between router and exchange the system monitoring quality suspects a drop in quality and slows down the connection till it becomes stable.

I'd be tempted to leave well alone🤞. However it is probably worth asking the TT team to run a line test for you, probably tomorrow now.

your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.