Non TalkTalk router setup

[TWH0857]

How difficult is it to configure a non talktalk router and where can I locate the necessary information on my talktalk router as I am considering purchasing my own router? I currently have an HG633 and I am now on Fibre 65 but I keep getting Internet disconnected. Have raised this with TalkTalk and requested a new router. BT Openreach have been a replaced external wiring but I am still getting disconnected

[Anonymous]

Great thanks 🙂 Have a lovely day.

Michelle

[TWH0857]

@AnonymousSounds like a plan!

[Anonymous]

Thanks for the update and we'll check back in with you tomorrow to see how you're getting on 🙂

Michelle

[TWH0857]

Google morning @Anonymous , I have an email stating that it is out for delivery today. So fingers crossed as I have replaced the internal wiring and open reach replaced the external wiring and fitted a new faceplate and I am still getting loss of Internet / wireless connection

[Anonymous]

Morning,

How are you getting on? Has the router arrived?

Thanks

Michelle

[KeithFrench]

Four LAN ports to be precise.

[Debbie-TalkTalk]

Hi @TWH0857 

No problem 🙂

Yes it has ethernet ports.

Debbie

[TWH0857]

Thank you so much @Debbie-TalkTalk  Does the new router have ethernet ports?

[Debbie-TalkTalk]

Morning @TWH0857 

I've ordered the replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the replacement router.

Thanks

Debbie

[KeithFrench]

I can't actually send this myself @TWH0857 but I will leave a message now for TalkTalk to do it.

[Gliwmaeden2]

Forum staff will reply after the weekend, @TWH0857.

Not a problem getting a new router sent once they reach your thread. 

[TWH0857]

Thank you for responding.

A replacement would be ideal. And you can do this ?????

[KeithFrench]

You probably can't see all the information in that router from memory. The HG633 is no longer maintained and I can get it replaced with the current, much higher-specification router if you want.