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12-07-2024 06:31 PM - edited 12-07-2024 07:42 PM
How difficult is it to configure a non talktalk router and where can I locate the necessary information on my talktalk router as I am considering purchasing my own router? I currently have an HG633 and I am now on Fibre 65 but I keep getting Internet disconnected. Have raised this with TalkTalk and requested a new router. BT Openreach have been a replaced external wiring but I am still getting disconnected
on 24-07-2024 10:24 AM
Do you want to give it a couple more days and I'll check in again on Friday?
Chris
Chris, Community Team
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on 24-07-2024 10:10 AM
Good morning @Chris-TalkTalk ,
reasonably stable but I haven't been online too much in the last 2 days !
on 24-07-2024 10:03 AM
Hi TWH0857,
How are you getting on, how has it been over the last couple of days?
Chris
Chris, Community Team
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on 22-07-2024 09:57 AM
OK, I'll catch up with you on Wednesday 🙂
Chris, Community Team
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on 22-07-2024 09:21 AM
That sounds like an excellent plan
on 22-07-2024 09:12 AM
OK thanks. Could we see how it goes over the next couple of days and I'll check in with you again on Wednesday
Chris
Chris, Community Team
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on 22-07-2024 09:11 AM
Good morning @Chris-TalkTalk , it has been much better with far fewer breaks in connectivity but there were a couple last night
on 22-07-2024 08:58 AM
Hi TWH0857,
How has it been since Friday?
Chris
Chris, Community Team
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on 19-07-2024 05:42 PM
Now I have lost count of the number of times the router has dropped connection
on 19-07-2024 04:38 PM
And again
on 19-07-2024 03:47 PM
Hi @Chris-TalkTalk , apart from the four minute outage I just had at about 1540 today
on 18-07-2024 03:15 PM
I've checked the logs at our end and although there were drops yesterday your connection appears to have been stable so far today
Chris
Chris, Community Team
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on 18-07-2024 02:44 PM
Good afternoon @Chris-TalkTalk ,
No ideaat the moment as I have been out and about today. Will internet outages appear in any logs on the router?
on 18-07-2024 11:43 AM
Hi TWH0857,
How are you getting on, how has it been so far today?
Chris
Chris, Community Team
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on 17-07-2024 05:19 PM
Is this loss of connection normal for a new connection of a router?
It's about every 20 to 30 mins now
on 17-07-2024 04:31 PM
on 17-07-2024 03:37 PM
Hi TWH0857,
Are you experiencing any problems with your telephone service, any noise on the line?
Chris
Chris, Community Team
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on 17-07-2024 03:17 PM
It's worse. 4th time I have lost connection so I really hope this is just a settling in phase.
5th, just gone again at 1517
on 17-07-2024 01:55 PM
Thanks for the update. Hopefully the connection will start to stabilise now but we'll re-check your connection stats first thing in the morning and will post an update here.
Michelle
on 17-07-2024 01:52 PM
Good afternoon @Michelle-TalkTalk , router has arrived and is connected. Its been active for about 30 mins and I have had one blip where the white light turned orange. This might be a one off but I will keep an eye on it for now