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FIbre Support

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Not receiving Verification Code emails since Wednesday

jackieh2009
Insightful One
Private Message TalkTalk

on ‎22-12-2023 10:36 AM

Message 23 of 23

Hi Guys,

 

Firstly, sorry if I have used the wrong section to post in. Please move if needed.

 

I hadn’t been on the community for some time, but Tuesday and Wednesday I received the Verification Code emails allowing to post comments on here.

 

Since Thursday, including this morning, I have not received any requested Verification Code emails. I have tried everything - logging out, shutting down, deleting cookies, checking junk and still nothing!

 

The only way I can get on to the community is to log on to My Account with my standard password and then get here!

 

It worries me that all your websites are moving to Six Digit Code log ins. How could I post here, if that were the situation today?

 

Please can you find out why I am not receiving the necessary emails to my TalkTalk email address anymore?

 

Thanks and regards,

Jackie

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22 REPLIES 22

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎22-12-2023 01:25 PM

Message 21 of 23

Hi Jackie,

 

Could you take a look at this help article and if you then still need assistance please let me know - New Community Login - Everything you need to know - TalkTalk Help & Support

 

Thanks

Chris

Chris, Community Team 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎22-12-2023 10:56 AM

Message 22 of 23

I'll escalate this now for you.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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