on 09-12-2020 04:41 PM
Placed order N75264487 on 22 June for Fibre Broadband as would be cheaper per month than the ADSL package we are on.
9 July an email was received with an update saying there was a problem and go live 'may' be delayed. Five months later and no further update and no trace, as far as I can see, of the order on my account.
on 14-12-2020 02:40 PM
The order number you have given is for an active account since 2017, I can tell you that the fibre order completely failed, but I can see that Fibre is available to you. So I would suggest calling our Customer Loyalty Team during Business hours (Monday to Saturday 10:00am to 18:00pm) on 03451720046 or try our Live chat service
The can help you place a new order.
on 09-12-2020 05:08 PM
Hi @CCCBlackpool you might just win the prize for most patient customer!
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