On Monday I reported an issue with our broadband. We are experiencing poor speeds and constant dropping out. A case was raised REP -16133791 - but we are still experiencing problems and I am unable to get updates on the status of the issue. Please can somebody help.
Okay thanks for letting me know that you do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line. What happens when you access your TalkTalk email account
Before I can run checks I need to ask you some few questions to identify if you need to be flagged for any accessibility or vulnerability. Please confirm what happens when you access your TalkTalk email account?
Perfect! Just to confirm, do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?
For example a care alarm, lifeline, health pendant or fall detector.
Hi there @Mervyn65. I am very sorry to hear this. I will help you with this. Please confirm if you are messaging us from home where the TalkTalk services are installed. Thanks
