on 06-11-2023 02:49 PM
I am experiencing the same faults I had around 6 months ago. My connection drops out around 6 or 7 times a day and over the past 2 weeks the speed has been fluctuating and is now down to 27mbps. When checked on your website it states the status as poor. I have carried out all the checks you ask to be done as I did on previous occasions
Over the past week my download has been around 33Mbps, There has been no dropping out , the router seems to have made a difference . On Saturday the speed became very erratic ,sometimes dropping to low 20’s, it was up and down all day . Sunday it was steady again. Today so far it’s steady at around 31Mbps. I’m quite happy as long as it stays at a steady speed although it’s still slower than it was 7 months ago which was between 35-40 Mbps..
Thanks again for all your help, it’s much appreciated
on 20-11-2023 01:32 PM
on 20-11-2023 01:30 PM
Got the router up and running on Saturday , since then it hasn’t lost connection at all. The speed at first was a bit erratic but it seems to have settled down now at around 32 Mbps. A most noticeable thing was the improvement of the wifi reception around the house. I’ll keep monitoring it over the week as I’m not confident enough yet to say it’s a complete fix , but it’s looking good . Thanks again for all your help
on 20-11-2023 06:30 AM
on 17-11-2023 12:59 PM
on 17-11-2023 12:56 PM
My son is coming tomorrow to connect and set up the router for me. Unfortunately since the engineer visited and the speed improved its progressively got worse again , connection dropping out frequently and speed getting lower. I’ll see how it performs over the weekend with the replacement router and let you know
on 16-11-2023 07:43 AM
on 14-11-2023 07:04 AM
on 10-11-2023 01:18 PM
Thanks for keeping us updated 🙂
I have ordered the replacement router for you, please allow 24-48hrs for this to arrive.
Please let us know how the connection compares with this router.
on 10-11-2023 01:07 PM
The engineer came this morning as arranged. He has fixed the fault which was a corroded connection underground. Speed improved immediately, he checked the speed into and out of the router . He said there’s a slight leakage of signal in the router and suggested I ask for a new up to date router which would improve the signal even more . If a replacement is possible I would be grateful. Thanks for all your help.
on 08-11-2023 12:46 PM
Thanks for confirming your details.
I have arranged the engineer visit for 10/11 AM (8am - 1pm)
Please let us know how you get on following this visit.
on 07-11-2023 10:17 AM
on 07-11-2023 10:15 AM
yes I’ve been through all the tests as on previous occasions . The line connection speed to the router is unstable it has been fluctuating for a couple of weeks , this morning it’s been between 29 - 33 Mbps and the current speed test on your website is reading 27 Mbps download and 4 Mbps upload and states Status Poor. I think an engineers visit is needed if you could arrange it please .
on 07-11-2023 07:01 AM
I'm really sorry to hear this.
The line test is clear - No faults detected, but I can see re connections on the line.
Just to confirm, have you tested with a different router at the test socket? The next step following this will be an engineer visit to the property.