Red Internet Light on Router

[aplov3craft]

Internet light on router is a solid red (all other lugts are green) - I first noticed it Sunday evening and is still red now.

I have tried resetting it and rebooting it but nothing has changed.  All cables and plugs are fine as well.  Called talk talk and was told id get a call back - no such luck.

Does anyone have any suggestions that might help?

[Michelle-TalkTalk]

Hi aplov3craft,

Have you tried using our dedicated UFO Chat below?

UFO Support Team 

Thanks

[aplov3craft]

live chat won't help me as it's a ufo router

[aplov3craft]

hi the phone number is correct

[Michelle-TalkTalk]

Hi aplov3craft,

I'm sorry to hear this. Could you re-check and confirm if the telephone number in your Community Profile is correct please? Please do not post any personal information on the Community.

Thanks

[Skynet_TX]

Hi @aplov3craft ,

The lights being in that state indicate the physical connection of the router to the outside world is ok, but the router is not able to log into the TalkTalk network.

The staff on this site should be able to respond within the next day or so to offer more help.

You may get faster support from the live chat or by phoning up during opening hours.