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FIbre Support

Get expert support with your Fibre connection.

Removing connection from Router

Weevie
Insightful One
Private Message TalkTalk

on ‎18-08-2023 09:25 AM

Message 5 of 5

I need to remove access to an old phone from my router

How is this done ?

I can access the router (192.168.1.1) and see all of the different options (including Access Control) but when I select the item to remove - it only allows modification of connection - not complete removal....

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4 REPLIES 4

Weevie
Insightful One
Private Message TalkTalk
In response to Karl-TalkTalk

on ‎18-08-2023 11:22 AM

Message 1 of 5

@Karl-TalkTalk  ok thanks

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Weevie

on ‎18-08-2023 11:17 AM

Message 2 of 5

Hi

 

I think it just lists devices that have been connected previously, I think the only way to reset this currently would be a factory reset.

 

Karl.

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Weevie
Insightful One
Private Message TalkTalk
In response to Karl-TalkTalk

‎18-08-2023 11:13 AM - edited ‎18-08-2023 11:14 AM

Message 3 of 5

@Karl-TalkTalkI think so yes - but why can I not simply remove /delete it ?

something has changed / updated on the router

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎18-08-2023 11:03 AM

Message 4 of 5

Hi

 

Are you able to identify and block the mac address of the phone.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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