Request for a new router please

[nelco]

Hello,

My router does not switch on any more ( lights do not come on); how do I request for a new replacement please ? I am presently working abroad but did not have the chance and time to ring before I left UK.

Thanks.

[Debbie-TalkTalk]

Hi nelco

That's great news, thanks for letting us know 🙂

Debbie

[nelco]

Dear Debbie,

I have set it up and the router does work and connected to the internet fine along with the wifi access.

Thanks again for all your help. Much appreciated.

[Debbie-TalkTalk]

Hi nelco

Did the actual router get wet or just the packaging?

Would you like me to send another router just to be on the safe side?

[nelco]

Thanks Karl, yes it was delivered outside but unfortunately it was slightly "rained on" so leaving it to dry before I will connect it up so will let you know how it goes.

[Karl-TalkTalk]

Hi

Sorry for the delay, No Tracking number was issued before the end of day, so i was unable to send this, I'm showing that the router was then delivered the next day (22nd) with a note saying left in a safe place.  Have you been able to confirm if a parcel has been left or delivered ?

Karl.

[Michelle-TalkTalk]

Morning,

I'm sorry for the delay. Has this arrived since your last post?

Thanks

Michelle

[nelco]

Hi Karl,

Just a quick note to ask whether the new router has been despatched yet please? 

Cheers,

Ed

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[nelco]

Dear Karl,

Many thanks. Much appreciated. First class service !

Regards 

[Karl-TalkTalk]

Hi

Router has been ordered.  I won't have a tracking number until dispatch , so I'll check in a couple of hours, and I'll drop you a PM with the details when they have been generated.

Thanks  

Karl. 

[nelco]

Dear Karl,

Yes, if you let me have the tracking details I can re-route the package to my daughter's address who lives nearby. Thanks.

[Karl-TalkTalk]

Hi

We can dispatch a router, but will somebody be at the property to receive this ?

Karl.