Request for a new router please
on 21-12-2023 10:01 AM
Message 13 of 13
Hello,
My router does not switch on any more ( lights do not come on); how do I request for a new replacement please ? I am presently working abroad but did not have the chance and time to ring before I left UK.
Thanks.
Ed
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12 REPLIES 12
on 02-01-2024 07:15 AM
Message 1 of 13
Hi nelco
That's great news, thanks for letting us know 🙂
Debbie
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on 30-12-2023 11:35 PM
Message 2 of 13
Dear Debbie,
I have set it up and the router does work and connected to the internet fine along with the wifi access.
Thanks again for all your help. Much appreciated.
Ed
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on 29-12-2023 07:55 AM
Message 3 of 13
Hi nelco
Did the actual router get wet or just the packaging?
Would you like me to send another router just to be on the safe side?
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on 28-12-2023 11:52 PM
Message 4 of 13
Thanks Karl, yes it was delivered outside but unfortunately it was slightly "rained on" so leaving it to dry before I will connect it up so will let you know how it goes.
Ed
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on 28-12-2023 09:19 AM
Message 5 of 13
Hi
Sorry for the delay, No Tracking number was issued before the end of day, so i was unable to send this, I'm showing that the router was then delivered the next day (22nd) with a note saying left in a safe place. Have you been able to confirm if a parcel has been left or delivered ?
Karl.
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on 27-12-2023 06:05 AM
Message 6 of 13
Morning,
I'm sorry for the delay. Has this arrived since your last post?
Thanks
Michelle
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on 22-12-2023 11:39 AM
Message 7 of 13
Hi Karl,
Just a quick note to ask whether the new router has been despatched yet please?
Cheers,
Ed
Ed
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on 21-12-2023 10:18 AM
Message 8 of 13
You're Welcome 🙂
Regards
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 21-12-2023 10:17 AM
Message 9 of 13
Dear Karl,
Many thanks. Much appreciated. First class service !
Regards
Ed
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on 21-12-2023 10:15 AM
Message 10 of 13
Hi
Router has been ordered. I won't have a tracking number until dispatch , so I'll check in a couple of hours, and I'll drop you a PM with the details when they have been generated.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 21-12-2023 10:07 AM
Message 11 of 13
Dear Karl,
Yes, if you let me have the tracking details I can re-route the package to my daughter's address who lives nearby. Thanks.
Ed
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on 21-12-2023 10:02 AM
Message 12 of 13
Hi
We can dispatch a router, but will somebody be at the property to receive this ?
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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