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Request for a new router please

nelco
Chatterbox
Private Message TalkTalk
Message 13 of 13

Hello,

 

My router does not switch on any more ( lights do not come on); how do I request for a new replacement please ? I am presently working abroad but did not have the chance and time to ring before I left UK.

 

Thanks.

Ed
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12 REPLIES 12

Message 1 of 13

Hi nelco

 

That's great news, thanks for letting us know 🙂

 

Debbie

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Message 2 of 13

Dear Debbie,

 

I have set it up and the router does work and connected to the internet fine along with the wifi access.

 

Thanks again for all your help. Much appreciated.

 

 

Ed

Message 3 of 13

Hi nelco

 

Did the actual router get wet or just the packaging?

 

Would you like me to send another router just to be on the safe side?

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nelco
Chatterbox
Private Message TalkTalk
Message 4 of 13

Thanks Karl, yes it was delivered outside but unfortunately it was slightly "rained on" so leaving it to dry before I will connect it up so will let you know how it goes.

 

 

 

 

Ed
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Message 5 of 13

Hi

 

Sorry for the delay, No Tracking number was issued before the end of day, so i was unable to send this, I'm showing that the router was then delivered the next day (22nd) with a note saying left in a safe place.  Have you been able to confirm if a parcel has been left or delivered ?

 

Karl.

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Message 6 of 13

Morning,

 

I'm sorry for the delay. Has this arrived since your last post?

 

Thanks

 

Michelle

 

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Message 7 of 13

Hi Karl,

 

Just a quick note to ask whether the new router has been despatched yet please? 

 

Cheers,

 

Ed

Ed
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Message 8 of 13

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 9 of 13

Dear Karl,

 

Many thanks. Much appreciated. First class service !

 

Regards 

Ed
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Message 10 of 13

Hi

 

Router has been ordered.  I won't have a tracking number until dispatch , so I'll check in a couple of hours, and I'll drop you a PM with the details when they have been generated.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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nelco
Chatterbox
Private Message TalkTalk
Message 11 of 13

Dear Karl,

 

Yes, if you let me have the tracking details I can re-route the package to my daughter's address who lives nearby. Thanks.

Ed
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Karl-TalkTalk
Support Team
Staff
Private Message
Message 12 of 13

Hi

 

We can dispatch a router, but will somebody be at the property to receive this ?

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Anonymous User