Hi Michelle, Debbie, and team,
The results were as follows:
The engineer ran four tests, some showed errors while others showed nothing. He described the results to his colleague as being very strange.
He installed a new face plate/filter on the master socket, as the tests showed our connection to the exchange was showing ok but he suspected the issue could have been caused by the amount of noise on the line.
He went above and beyond what the previous engineers had checked (including the one who visited in July 2023, who did not clear the fault and reported back as if nothing was wrong, charging us £75 despite not resolving the issue).
The engineer also went up a ladder to check the box outside the building, and went to check the supply to the local area. At this point during his check on the local exchange and the BT comms box, he reported a lot of water inside with some rust/corrosion. Openreach are supposedly fixing this in the coming weeks, but I know this is unlikely to be fed back from your side.
The engineer came back to check if our connection had stabilised. He also tested the line from outside the flat and found he was able to access high speeds, but only OUTSIDE the flat - it looks like there is corrosion damage to the block terminal connector box in the window of our flat, which he said will be down to the landlord and BT to replace.
Unfortunately for now we are unable to access the speeds of Fibre 65 - but hopefully the maintenance at the exchange will provide a small improvement in the meantime as we're back at around 29mbps download with the usual drops in connection.
My only ask would be that when engineers are sent for these issues, the results are checked thoroughly rather than leaving customers in the lurch, meaning they're overpaying and even getting fined due to components like the block terminal connector box or the BT comms box not being checked.
Thanks for your help all, I'm hoping the answer isn't that we need to just move flats...
All the best,
Nat
