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4 hours ago
Can anyone put light onto this NO INTERNET CONNECTION on iPhones? This happens on mine intermittently. I’ve had 4 new WIFI Hubs 5364 and they all the same. I now wonder if it’s worth paying for this service anymore.
2 hours ago
I was just gonna say, think I’ve give up on getting a WIFI HUB 2 or a decent service that works
3 hours ago
WiFi Hub is standard issue for most customers.
The "system" will be saying in your case "GFast Customer, send WiFi Hub". If you can get a team member who can think outside of that then you'll get your Hub2, which will work, have a faster web interface and most importantly solve the iPhone issue.
Good luck when you speak to faults escalation and don't give up 🙂
3 hours ago
I don’t understand why they are still sending out the 5364 hub when there’s a known fault
3 hours ago
Keep persevering with the Fault Escalations Team, stress that they must send a WiFi Hub2 and your issues will be resolved.
It can be done, it's just getting a member of the team who understands and "doesn't just despatch the same router again because that's what the computer said".