on 19-09-2019 02:55 PM
G1.01 is not the firmware version, but the hardware version. With the HG635, please login to the router & click on the "Maintain" tab, what is the software version quoted? In my opinion, it is wrongly titled software & should be firmware.
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?