Get expert support with your Fibre connection.
on 27-08-2024 07:01 PM
I'm absolutely furious, no live chat, my router is flashing amber and white, restarted, turned on and off for hours, phone line ok, my mother needs the Internet as she is 88 and living alone, please help
on 29-08-2024 06:32 AM
Hi Helen,
Do you still need assistance with this?
Thanks
Michelle
on 28-08-2024 01:42 PM
I haven't scored points for a very long time.
But truly, it would help the poster, if there was 1 link instead of 3, all 3 of which take one to the same page.
Bill
28-08-2024 01:23 PM - edited 28-08-2024 01:25 PM
@Billx and your point is?
People will click on the one most appropriate to their needs. It really doesn't matter in the scheme of things if the get the info does it?
You just like to score points and it's getting weary now. Please only post if it actually helps the poster with their issue.
on 28-08-2024 01:19 PM
Hi, @fr8ys
Those 3 links take you to exactly the same webpage.
Pop up blockers can be adjusted a bit, and then you can still get through to TalkTalk webchat.
Bill
on 28-08-2024 07:34 AM
Hi Helen,
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Chris
Chris, Community Team
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on 27-08-2024 07:08 PM
Sorry to see this. Is your mother the account holder? In which case put her name, address and phone number in your community profile here and the support team can check her service.
on 27-08-2024 07:08 PM
Live chat is available as is phoning.
If you wish to chat online, there is a link on this page. Turn pop up blockers off if it does not work.
https://community.talktalk.co.uk/t5/articles/our-live-chat-team/ta-p/2230529
Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529
Or Try phoning 0345 172 0088
Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#
Staff on the forum work normal office hours so will pick this up tomorrow but deal with posts in order.
Please ensure the relevant phone number is included in your profile or the notes field so staff can trace the account.
If your mother is vulnerable have you registered her as such?