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Router rebooting into slower speed

JPA2005
Popular Poster
Message 2 of 2

I noticed that my TalkTalk supplied router reboots into lower speed. My connection average 69-80MB download and 20MB upload. Lately, the router will reboot on its own and the speed will drop to 30MB download and 17 MB upload. The stat I am quoting is the sync stat. This issue has been on now for more than a week.

I have been in touch with customer service. All they could say is that the line is ok.

I have now disconnected the phone line and turn off the router for more than 6 hours. It is presently syncing at 69MB download and 20MB upload, however, the throughput speed remains 30MB download and 17MB upload. Why the router will constantly reboot itself is a mystery. 

JPA
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1 REPLY 1

Debbie-TalkTalk
Support Team
Message 1 of 2

Hi JPA2005

 

I'm sorry to hear this.

 

I can send a replacement router for testing, would you like me to arrange this?

 

Thanks

 

Debbie

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