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SG4K100130 Has bricked my router.

Mark1976
Popular Poster
Message 9 of 9

As title suggests and it wont boot. Basically after the update I had completed about a week or so later I had a power outage, when it came back no more internet. Have tried resetting it but orange light just keeps flashing and no access to router.

Have switched to a TP-Link I had laying around. Not happy!

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8 REPLIES 8

Message 1 of 9

Hi

 

Thanks for letting us know.

 

Karl.

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Message 2 of 9

Hi Debbie 

 

Replacement router arrived today and I have bagged up the bricked one which I will take to the post office tomorrow.

I am just letting you know that I will keep the replacement as a backup router though now instead, as I seem to get better throughput from my TP-Link

 

Regards

Mark

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Message 3 of 9

Mark1976
Popular Poster
Message 4 of 9

Thanks Debbie, will do.

 

Regards

 

Mark

Message 5 of 9

Hi Mark

 

The router is on its way and a returns bag for your current router.

 

Please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.

 

Thanks

 

Debbie

Mark1976
Popular Poster
Message 6 of 9

Hi Michelle

That sounds good to me if that is at all possible.

 

Regards

 

Mark

Michelle-TalkTalk
Support Team
Message 7 of 9

Hello,

 

I'm sorry to hear this. Would you like us to send a replacement router? We would also send a router returns bag so that one of the routers can be returned.

 

Thanks

 

martswain
Philosopher
Message 8 of 9

If it worked for week then the issue is most probably related to the power outage and absolutely nothing to do with the firmware update.

 

Is your phone still working ?

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