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FIbre Support

Get expert support with your Fibre connection.

Shell router appears to work but the network is not found by any devices

UrbanGull
Newbie
Private Message TalkTalk
Message 2 of 2

For the past few weeks, the signal came and went at random times. It has now been gone for more than 12 hours. The light is blue (as it should be), sometimes with no flashing, and the landline works, but no device can connect to the internet. Can someone advise? Thank you.

 

PS Since I recently migrated from Shell and it's a Shell router, testing it is not an option. When I tried running the connection test, within seconds, it took me back to the start of the test, with no results.

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1 REPLY 1

ferguson
Community Star
Private Message TalkTalk
Message 1 of 2

The support team here will be happy to help. Make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond when they are back online tomorrow. 

 

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