on 25-05-2021 07:46 PM
I’ve been with talk talk for 8 days and this is the second time I’ve had to get help not really a good start to my talk talk contract and already starting to have regrets.
I tried the live chat but it’s always busy.
I am getting shocking connection speeds at the moment of 1.9mbs when I should be getting 30mbs plus. I’ve done all the usually troubleshooting etc but it has made no difference
on 26-05-2021 12:21 PM
I've run a test on the line now which hasn't detected a fault and the sync speed looks consistent at the moment. Can I just confirm, a few things, have you noticed if the speed only drops of an evening? Does the speed drop on both wired and wireless devices? If you reboot the router does the speed improve at all?
on 26-05-2021 11:06 AM
on 26-05-2021 10:57 AM
on 26-05-2021 08:16 AM
on 25-05-2021 08:59 PM
So if your sync speed is 39mbps, but your wired and wireless speed test results are around 2mbps the first thing to try would be to switch off your router for over 30 minutes, then when you switch it back on it will create a new session in the street cabinet, this can often help get the wired throughput speed back up to something closer to the sync speed.
25-05-2021 08:39 PM - edited 25-05-2021 08:41 PM
Thanks for your reply I have updated my profile.
my est speed is between 30-37mbs saying it’s synced at 39mbs
wired and wireless connection are pretty much the same speed using different devices as well wired and wireless
on 25-05-2021 07:55 PM
If you go to the Service Centre what does it show for your estimated speed range. If you log into your router to check your sync speed does this show speeds within that estimated range. If you run a speed test (ideally from both a wired and wireless device so that you can compare), how close are the speed test results to the sync speed shown on your router.
For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.
Don't post any personal details in this thread, just add them to your community profile.
Then they will hopefully be able to respond to this post tomorrow.