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Since upgrading to Fibre65 internet connection keeps dropping out - it was perfect on Fibre35

Annie9896
First Timer
Message 3 of 3

I have carried out all the tests required and my Hub is in same place - the problem happens on a weekly basis. So any advice would be appreciated as it is so annoying🀨

 

 

 

 

Annie
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2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi Annie9896

 

I'm sorry to hear this.

 

I've completed a line test which hasn't detected any faults. Is the connection dropping on wired connections or only wireless?

 

Thanks

 

Debbie

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Skynet_TX
Community Star
Message 2 of 3

Hi @Annie9896,

 

Do you know if the problem is with the router losing its connection to the internet (in which case a light on your router which is normally constantly lit will change colour or flash), or is it that you are losing Wi-Fi connection between your device(s) and your router (in which case the light(s) on the router will just carry on looking normal). Do you have any β€˜wired’ devices, do they also lose connection ?.

 

Also, what make / model of router do you have ?