Slow Speeds on Devices
on 25-01-2024 09:12 PM
Message 25 of 25
Hi, I've been with Talk Talk for a while and getting pretty miserable speeds. It's been lower than what I was promised to the router and the speeds to the devices is abysmal. I was promised ~39 Mbps and am getting 34 Mbps with only 2 Mbps download/3 Mbps upload to my device. I've even gone as far to buy a pretty expensive wifi card for my PC as hardwiring it through ethernet is not possible in my flat.
I've gone through the troubleshooting with your tech team and am wondering if it is possibly the router. I've had it for years and have since upgraded to Fibre 65 with very minimal upgrade in terms of speed. It's getting to the point that when my wife is playing games, online I can't even watch Netflix without it throttling the connection.
Any advice is appreciated.
Shane O'Hagan
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24 REPLIES 24
on 09-02-2024 10:49 AM
Message 1 of 25
Hi sgohagan
I'm so glad to hear that the returns bag has arrived, thanks for letting me know.
Debbie
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on 09-02-2024 10:45 AM
Message 2 of 25
Yes! It came yesterday, just sending it now.
Shane O'Hagan
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on 09-02-2024 08:08 AM
Message 3 of 25
HI sgohagan
Did the returns bag arrive?
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on 07-02-2024 09:15 AM
Message 4 of 25
Hi sgohagan
Our Warehouse Team have advised that there appears to have been a delay with the order but the returns bag was showing as dispatched on 05/02. You should hopefully receive this today or tomorrow.
Thanks
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on 06-02-2024 07:11 AM
Message 5 of 25
Hi sgohagan
Apologies for this. I have escalated this to our Warehouse Team and I will post back here as soon as I have further updates.
Thanks
Debbie
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on 06-02-2024 07:04 AM
Message 6 of 25
Still no returns bag!
Shane O'Hagan
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on 05-02-2024 07:51 AM
Message 7 of 25
Hi sgohagan
Ok, I will check in again with you tomorrow.
Thanks
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on 05-02-2024 07:42 AM
Message 8 of 25
Hi, still no returns bag today but there was no post at all on Saturday so maybe it's still on its way?
Shane O'Hagan
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on 05-02-2024 06:36 AM
Message 9 of 25
Hi sgohagan
Ok, thank you.
Debbie
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on 02-02-2024 06:48 PM
Message 10 of 25
Hi Debbie,
Not yet! I'll see if it arrived tomorrow.
Shane O'Hagan
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on 02-02-2024 11:48 AM
Message 11 of 25
Hi sgohagan
Did you receive the returns bag?
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on 31-01-2024 07:31 AM
Message 12 of 25
Hi sgohagan
Apologies, I've ordered this for you now, please allow 48 - 72hrs for this to arrive.
Thanks
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on 30-01-2024 05:39 PM
Message 13 of 25
Hi Debbie,
Unfortunately, I didn't get a returns bag in the package. What should I do?
Shane O'Hagan
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on 30-01-2024 06:49 AM
Message 14 of 25
Hi sgohagan
I'm so glad to hear this 🙂
Yes please keep the new router and can you return the old one using the pre paid returns bag.
I have sent you a Private Message with a link to a short survey for the Community.
@Divsec We sure do 🙂
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on 29-01-2024 10:17 PM
Message 15 of 25
Hi @sgohagan love it when a plan comes together! Was there a returns bag in with the new router? If yes send back the old one using the bag and prepaid label. If not Debbie will advise tomorrow.
So pleased for you.
X
I don't work here and all my opinions are my own.
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on 29-01-2024 10:14 PM
Message 16 of 25
Hi all,
My new router just arrived and I set it up.
Good God Almighty, the speeds are insane.
Thank you so much. What will I do now? Can I keep this new router? What will I do with the older router?
Please let me keep it, it's so good.
Shane O'Hagan
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on 26-01-2024 09:04 AM
Message 17 of 25
Hi sgohagan
Thanks for your reply.
I've requested that a replacement router is sent, please allow 48-72hrs for this to arrive.
Let us know how the connection/speed compares with this router.
Thanks again.
Debbie
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on 26-01-2024 07:38 AM
Message 18 of 25
Hi Debbie,
Yes, that would be great. I don't know the make of the one I have just now but I reckon it's the one I was sent out maybe 6-7 years ago? Considering it's been switched on constantly since then, I wouldn't be surprised if it was struggling.
Shane O'Hagan
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on 26-01-2024 07:25 AM
Message 19 of 25
Hi sgohagan
Are you happy for me to send a replacement router for testing?
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on 26-01-2024 06:40 AM
Message 20 of 25
@sgohagan well there's progress thanks for getting back. Best now to wait for @Debbie-TalkTalk to work her magic
I don't work here and all my opinions are my own.
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