on 22-08-2020 09:43 AM
We have recently upgraded to talktalk fibre. We used to get roughly 12mb, and after the fibre upgrade we get...12mb, and we signed a new 18 month contract to receive the upgrade. It says we should receive 21mb but we have never got anywhere near.
But the main issue is our internet cuts out, multiple times a day and for a few minutes at a time. You could be reading a website on the phone, and all of a sudden an exclamation mark appears to say WiFi is still connected, but no internet. This happens to all devices in the house.
I have looked at the router logs but if I'm honest I don't really know what I'm looking for. Is there anyone that knows anything I can try? The broadband checker detects no issues,but this is on going and is very frustrating, considering I have just signed an 18 month contract for a service I am not receiving.
Many thanks in advance
on 04-09-2020 08:56 AM
on 03-09-2020 07:55 PM
on 02-09-2020 01:43 PM
on 01-09-2020 07:23 PM
on 24-08-2020 08:39 AM
I'm really sorry to hear this.
I've completed a line test which hasn't detected any faults and the line is in sync at 21.1mb.
I can see some re connections on the line but it appears to have remained stable since 23/08. When did you last experience a drop in connection?
22-08-2020 11:04 AM - edited 22-08-2020 11:05 AM
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