on 30-05-2021 06:02 PM
OK, so moved house about 3 weeks ago. Moved with the same new ish housing estate. Old address getting 55 - 60 Mbps, new house (about 250 yards away) closer to the exchange and cabinet, now getting speeds around 35Mbps. According the talktalk it's the amount of devices, when I'm actually using less devices than my old address. Had this previously at my old address of getting around 35Mbps until there was a fault on my line, BT fixed it and miraculously my speeds shot up to 55-60Mbps. It's like talktalk need to switch something over. I'm on fibre 65. As usual, customer service are less that useless. Can someone give me some guidance please. Thanks.
on 17-06-2021 08:45 AM
on 17-06-2021 08:21 AM
I'm sorry that you weren't contacted as agreed. Unfortunately I wouldn't be able to arrange a callback from Jonathan specifically. Did you have a chance to speak directly to our Loyalty Team? I can help with any voice issues here we just need to confirm if you currently have a dial tone?
on 17-06-2021 06:48 AM
I'm sorry to hear this. I've run both a broadband and a voice line test now which are both clear. Can I just confirm, do you currently have a dial tone and can make and receive calls?
on 16-06-2021 08:16 PM
So, spoke to Jonathan on tech support. He did some digging, found there was a disconnect fault at the exchange. Booked an engineer visit. Engineer said it was raised as a telephone fault, so didn't even go to the exchange. Told me it needed to be raised as an internet fault, not a telephone fault. Jonathan promised me a call back to make sure the engineer visit went ok....so waited...no phone call. Phoned up and was told the fault was fixed.....even though the engineer went nowhere near the exchange. Asked for a message to be sent to Jonathan to call me back as he was the one who found the fault. This was Monday. No call. As usual, talktalk are literally useless. Can someone please sort this out. And to top it all off, I'm paying fibre 65 price for 35mbps....will never, ever renew my contract with talktalk. Worst mistake I ever made.
on 07-06-2021 11:49 AM
07-06-2021 11:27 AM - edited 07-06-2021 11:31 AM
Ok, so a couple of points. Why am I paying for fibre 65? Why are other providers offering a much higher expected speed? Why are the expected speeds on the bt wholesale site much higher? Why was I lied to on a call when I was within the stabilisation period saying my connection would be much higher? How can I go about cancelling, because I believe that talktalk have deceived me. Don't believe that moving a few hundred yards...closer to the cabinet, causes such a massive drop in speed. As usual with talktalk, any time there is a problem, it's nothing but a nightmare.
on 07-06-2021 11:10 AM
Thanks for confirming your details.
I've checked and the predicted speed range for your line is showing between 37.4 and 33.7mb, with a guaranteed minimum speed of 30.3mb.
Your line is currently in sync at 36.9mb.
on 04-06-2021 03:58 PM
on 04-06-2021 01:44 PM
Hi. No estimate when I moved as far as I can remember. However when I look at other providers, the estimated download speed is between 50 & 70Mbps, depending on the provider. I'm obviously getting nowhere near this. And this tallies up with the broadband availability checker. So, by all means please check. 🙂
on 04-06-2021 12:22 PM
I'm sorry to hear this. Can I just confirm, were you provided with a predicted speed range for this line? If not then we can check this for you, we would just need to confirm some details first?
on 02-06-2021 01:16 PM
Thanks for confirming. Would it be possible to connect the microfilter, router and phone at the test socket for at least 48hrs so we can see if DLM makes any changes to the speed please?
on 02-06-2021 08:44 AM