11-05-2019 01:08 PM - edited 11-05-2019 01:29 PM
Since November, our fibre broadband speed has been dropping constantly from its original speed of 15 Meg.
I'm currently getting a speed of 3.3 Meg, which is 1-2 Meg lower than I was getting on standard broadband.
I'm using the HG633 modem that was supplied to me (has 'TalkTalk For Everyone' on the front').
I've tried using a brand-new Billion 8800NL R2 modem in the past and got the same speed.
A couple of days ago, I tried connecting my modem to the test socket for at least 24 hours and using a brand-new modem cable but it hasn't made any difference.
My stats right now connected to the test socket:
11-05-2019 01:28 PM - edited 11-05-2019 01:29 PM
My stats right now with the filtered faceplate (Openreach MK3) back on:
11-05-2019 01:31 PM - edited 11-05-2019 01:38 PM
My stats on the BT Availability Checker.
We appeared to get overhead FTTP around the same time as my speed started dropping dramatically.
|VDSL Range A (Clean)||15||7.9||1.2||0.8||5.8||Available||Available|
|VDSL Range B (Impacted)||14.9||7.4||1.2||0.6||5.2||Available||Available|
|WBC FTTP||Up to 1000||Up to 220||--||Available||1 Stage|
on 12-05-2019 10:05 AM
Just checked and my speed has dropped even further.
The modem restarted itself 8 hours ago.
on 13-05-2019 10:02 AM
on 13-05-2019 12:56 PM
on 13-05-2019 01:23 PM
15-05-2019 09:02 PM - edited 15-05-2019 09:04 PM
My modem's been in the test socket for 50 hours now but the stats haven't changed during the time it's been connected to the test socket.
15-05-2019 09:15 PM - edited 15-05-2019 09:28 PM
on 16-05-2019 08:08 AM
Apologies for this.
I've escalated this fault over to our Network Team and I will post back on this thread as soon as I receive further information.
on 16-05-2019 09:55 AM
The next step will be to arrange a BT Openreach engineer visit.
I'm just sending you a Private Message to confirm some details so we can arrange this visit.
on 17-05-2019 07:13 AM
on 19-05-2019 04:13 PM
Hi, this is Doreen Thompson.
I confirm that it is OK to go ahead with the engineer visit (although they've given us the all-clear before) and, if there is a charge, I will pay this. But only if it's proved to be the fault is at my end.
on 20-05-2019 01:19 PM
on 21-05-2019 09:08 AM
on 21-05-2019 12:11 PM
Our network team have confirmed that they've booked the engineer visit for Tues 28th AM (08:00-13:00) - please let us know how you get on