Switching landline to Eero Pro6

[Jonjo5]

We had an Eero Pro6 router delivered (upgrade to broadband with VoIP) which we have connected up to our recently installed fibre connection but there is no socket to transfer our existing landline. I believe we need a Grandstream adaptor but should this have been provided by Talk Talk with the router? If not, how do we proceed?

[Karl-TalkTalk]

Hi

I've requested a DVA is sent out to you,  Should only take a couple of days.

Karl.

[Jonjo5]

Could you tell me when we might expect to receive this please?

Many thanks for your help

[Debbie-TalkTalk]

Hi @Jonjo5 

If you click on your Community Username, then click View/Manage user settings. Then select personal information tab.

Please ensure you click the save changes button at the bottom after adding your details.

Thanks

[Jonjo5]

can you tell me how to do this please? I have looked under 'community' and 'need some help' Your account but cannot see where you want me to enter the information.

[Debbie-TalkTalk]

Hi @Jonjo5 

Apologies for this.

I can send you a DVA - digital voice adapter.

Please can you add your name and TalkTalk account number to your Community Profile.

Thanks

Debbie