Get expert support with your Fibre connection.
on 08-09-2024 10:05 PM
My internet connection has suddenly dropped, my router currently has no lights showing. I have tested both the electrical power socket and the router power supply and both are working so presume that my router is faulty. I have attempted to contact support but apparently things don’t go wrong after 7pm on a Sunday. How do I arrange a replacement router please
Wednesday
Morning @Sutclifg
That's great news. thanks for letting us know 🙂
I've sent you a Private Message with a link to a short survey for the Community.
Thanks again.
Debbie
Tuesday
Hi Debbie, just to let you know the replacement router arrived this evening and everything is back up and running, many thanks for your help 😀
on 09-09-2024 07:53 AM
on 09-09-2024 07:38 AM
Thanks Debbie, appreciate the quick response & help, have a good day
on 09-09-2024 07:33 AM
Hi @Sutclifg
I'm really sorry to hear this.
I've ordered you a replacement router and a returns bag.
Please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.
Thanks
Debbie