on 18-08-2021 10:25 AM
We are trying to leave TalkTalk as we're out of contract, not happy with the service and there are better deals out there.
The new provider we have chosen has told us they can't progress the order as TalkTalk are blocking the transfer of the line. They said this normally happens if the account has been cancelled and is in the 30 day notice period, but we haven't done that.
Anybody any idea why the line might be blocked? (I will be contacting customer services directly, but I'm anticipating them being not much help as usual)
26-08-2021 02:50 PM - edited 26-08-2021 02:51 PM
on 24-08-2021 02:53 PM
on 18-08-2021 05:22 PM
After talking with them again and TalkTalk customer support, it seems the problem might be that there are two lines coming to the same address, as two families live here. Our line is out of contract, the other still in, so when we try to do the switch it is picking up that an early termination charge applies and halting the order pending confirmation.
It doesn't mean that we can't switch, just that the online processing systems can't cope with it.
on 18-08-2021 04:45 PM
Hi @farmroad38 sorry you are leaving and good fortune with your new supplier, could you mention their name please as it might help understand what is going on?