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Upgrade difficulties

RichP7
Popular Poster
Message 2 of 2

Hi, existing customer trying to upgrade to fibre 150 offer ie half price £16 for the first 6 months and then £28 after the first six months but the monthly total in my basket is £32 monthly. Doesn’t make sense! I’ve already been through this once and cancelled the order because of the discrepancy between the offer and the bill on the welcome pack. I would like someone to explain please.

 

RichP7_0-1610827638692.png

 

R.P.
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1 REPLY 1

Arne-TalkTalk
Support Team
Message 1 of 2

Hi  RichP7

 

Sorry that you are having problems.

 

I would suggest calling our Customer Loyalty Team during Business hours (Monday to Saturday 10:00am to 18:00pm) on 03451720046 or try our Live chat service 

 

They can help. 

 

 

 

.

 

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