24-04-2022 10:09 AM - edited 24-04-2022 10:14 AM
Hi there, I start working from home on the 25/04/22 and have been trying to set up everything on my desktop but one thing I can't sort out is connecting to the vpn as this is required for this job, so I've googled this situation and come across a lot of people having the same issue. I pay my bills and just renewed my contract with you guys so why am i not getting everything out of your service? Please help as I can't lose my job because of this!
FAST5364-3.T8 Is what I have and I have read that you update FW and it should be work please let me know I need it done ASAP
on 25-04-2022 08:41 AM
on 25-04-2022 08:33 AM
on 25-04-2022 07:41 AM
Apologies for this.
I will need to make a change to your router firmware. When would be the best time for me to do this?
We advise to leave the router switched on without being rebooted whilst we update the firmware. This should take no longer than 15 minutes to update.
on 24-04-2022 12:33 PM
Hi @Sparkiie121 the team are not here till tomorrow so sadly nothing can be done here to help you. 😢
Please update your community profile to include your landline phone number so that your account can be identified.