on 27-01-2022 12:01 PM
my VPN connection to work has stopped working and I am getting a message “A connection to the remote computer could not be established, so the port used for this connection was closed”. It was working fine until yesterday and hasn’t worked since. I am able to connect using other networks so guess this must be to do with my router. I have had the router a couple of years and all has been fine.
Please can you help as I need to be able to work from home and can’t at present.
on 27-01-2022 01:25 PM
on 27-01-2022 01:08 PM
on 27-01-2022 01:05 PM
Hi we have tried resetting the router. It was working until recently. I don't know when it stopped as my husband uses the VPN and I would not have cause to. He noticed it when he returned on 12/01/22 and thought it may be a glitch but it is still continuing.
on 27-01-2022 12:34 PM
Thank you. There have been no recent changes to your router firmware. Did it previously work ok?
Have you tried factory resetting the router using the pin hole reset for ten seconds?
on 27-01-2022 12:04 PM