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VPN keeps disconnecting PPP server error

ThisLeeN0ble
Sightseer
Private Message TalkTalk
Message 28 of 28

As of a few days ago I'm getting kicked off within 5 seconds of connecting to my work VPN. IT guy at work says it's an ISP issue. I've tried rebooting the router(s) with no effect. 

I wonder if this has anything to do with what a TalkTalk rep said to me on the doorstep last week. A woman came around hawking TalkTalk and I said I was already with you and she asked if I had the black router or the white one as the black one would stop working on Monday (just gone). I've got the black router but it's connected through a smaller white modem because fibre or whatever and she said I'd be okay, but coincidentally or otherwise this problem started on Monday. I really need it sorting as it's preventing me from accessing services at work.

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27 REPLIES 27

ThisLeeN0ble
Sightseer
Private Message TalkTalk
Message 21 of 28

I can confirm that following a factory reset of the router, I'm still unable to establish a VPN connection for longer than 5 seconds.

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Message 22 of 28

Hi,

 

Ok. Is it only VPN which is affected? Is the connection stable on all other devices? Have you also tried factory resetting the router? If you've already tried this then I think we should send a replacement router for testing purposes to rule this out.

 

Thanks

 

Michelle

 

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ThisLeeN0ble
Sightseer
Private Message TalkTalk
Message 23 of 28

When you say "reconnection", I assume you mean from this morning. That would tally with the one attempt I've made at a VPN connection this morning that failed after a few seconds. I did also reboot both modem and router yesterday before I made my first post on the topic in case you're referring to that one.

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ThisLeeN0ble
Sightseer
Private Message TalkTalk
Message 24 of 28

I don't have any wired devices that use the VPN. I don't have an ethernet adaptor to plug into my laptop to try it either.

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Message 25 of 28

Hello,

 

Thank you. I've run a line test now which is clear and I can see 1 re-connection on the line. Does this issue with the VPN also happen if you connect wired?

 

Thanks

 

Michelle

 

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ThisLeeN0ble
Sightseer
Private Message TalkTalk
Message 26 of 28

Done

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Michelle-TalkTalk
Support Team
Staff
Private Message
Message 27 of 28

Morning,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Michelle

 

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