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FIbre Support

Get expert support with your Fibre connection.

WI FI unreliable

thecat
Chat Champion
Private Message TalkTalk
Message 10 of 10

I have an HG633 router. recently my devices seem to have issues connecting to it. all lights show normal but the wifi signal does not seem to be there. A reset seems to work but it is tiresome. Any advice?

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9 REPLIES 9

Message 1 of 10

Hi @thecat 

 

Thank you for letting me know 🙂

 

Debbie

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thecat
Chat Champion
Private Message TalkTalk
Message 2 of 10

Set it up this weekend. Early indications are it has improved the coverage. Will contact you again if any issues arise. Thanks for all your help

Message 3 of 10
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thecat
Chat Champion
Private Message TalkTalk
Message 4 of 10

Yes thanks. It came yesterday. Will wire it up over the weekend. Thanks for your help. I'll let you know if it improves.

Message 5 of 10
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Message 6 of 10

Hi @thecat 

 

Thanks for your reply.

 

I've ordered the replacement router for you, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with the replacement router.

 

Debbie

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thecat
Chat Champion
Private Message TalkTalk
Message 7 of 10

Yes please

 

 

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 8 of 10

Hi @thecat 

 

I can send you a replacement router, would you like me to arrange this?

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KeithFrench
Community Star
Private Message TalkTalk
Message 9 of 10

It is most likely WiFi interference, but due to the age of this router, that needs to be changed first. I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support