Weird problem: New laptop breaks internet when connected to wifi

[sqrbrkt]

This is a weird one but we have a new laptop which, when it connects to our home wifi, causes the router to disconnect from TalkTalk.

The router sometimes reconnects after a few minutes, or if we switch off wifi on the laptop then the router reconnects shortly afterwards and everybody stops shouting at me.

The laptop is a Lenovo Yoga 7 14ARB7 running Windows 11, router is some generic D-Link device supplied by TalkTalk about 8 years ago.

What could be causing this?! Seems really odd

[Debbie-TalkTalk]

Hi sqrbrkt

I'm so glad to hear this, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[sqrbrkt]

New router has arrived and everything’s working as it should now - thanks Debbie!

[Debbie-TalkTalk]

Hi sqrbrkt

Thank you 🙂

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

[sqrbrkt]

Thanks Debbie! I’ve added the info to my profile now

[Debbie-TalkTalk · Accepted solution]

HI sqrbrkt

I think we should send a replacement router for testing.

Please can you add your name and TalkTalk landline number to your Community Profile. I can then send the replacement router.

Thanks

Debbie