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on 15-11-2023 08:14 PM
This is a weird one but we have a new laptop which, when it connects to our home wifi, causes the router to disconnect from TalkTalk.
The router sometimes reconnects after a few minutes, or if we switch off wifi on the laptop then the router reconnects shortly afterwards and everybody stops shouting at me.
The laptop is a Lenovo Yoga 7 14ARB7 running Windows 11, router is some generic D-Link device supplied by TalkTalk about 8 years ago.
What could be causing this?! Seems really odd
Answered! Go to Solution.
on 19-03-2024 12:27 PM
Hi Sakky_87,
I'm sorry to hear this. Please can you create your own topic and we'd be happy to look into this further for you.
Thanks
Michelle
on 19-03-2024 12:26 PM
Hi Debbie,
I am having the same issue with my computer too.
on 20-11-2023 06:56 AM
Hi sqrbrkt
I'm so glad to hear this, thanks for letting us know 🙂
I have sent you a Private Message with a link to a short survey for the Community.
Thanks again.
Debbie
on 18-11-2023 04:15 PM
New router has arrived and everything’s working as it should now - thanks Debbie!
on 16-11-2023 11:12 AM
Hi sqrbrkt
Thank you 🙂
The replacement router is on its way, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
Debbie
on 16-11-2023 11:03 AM
Thanks Debbie! I’ve added the info to my profile now
on 16-11-2023 07:36 AM
HI sqrbrkt
I think we should send a replacement router for testing.
Please can you add your name and TalkTalk landline number to your Community Profile. I can then send the replacement router.
Thanks
Debbie