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FIbre Support

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What equipment to return?

briggers88
First Timer
Private Message TalkTalk

on ‎24-08-2024 10:48 AM

Message 3 of 3

Hello, we have recently moved and switched our broadband. Talktalk wants us to return the previous equipment but I have a white box (that says open reach) and then a black box (I think that is the wifi hub). Which do I need to return? Just one or both?

 

Thanks!

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎26-08-2024 11:31 AM

Message 1 of 3

If you post the tracking number I can add it to your account. 

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Divsec
Community Star
Private Message TalkTalk

on ‎25-08-2024 06:05 PM

Message 2 of 3

Hi @briggers88 if you have no use for either send both, if not send the black box.

Remember to keep a copy of the posting receipt.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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