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White light but no internet

zoeharris21
First Timer
Message 3 of 3

Please help!!’ I’m desperate for my broadband. The router has a white light but won’t connect to anything. I’ve tried turning it off snd on. What else should I do??? Thank you so much 

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Hi zoe,


 

Can you please update your community profile to include your:


  • Name

  • Telephone number

  • Alternative contact number


  •  

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.


 

Thanks

 

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martswain
Philosopher
Message 2 of 3

@zoeharris21 , when did it go off ?

 

Do you mean you can connect to the router but there is no internet ?

 

There is currently a fault in the Rainham area.

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