Wi fi dropping out

[Jazz47]

Wi fi keeps dropping out turning router off for 20 mins doesn’t work, work from home so need to sort now,

[Debbie-TalkTalk]

Hi @Jazz47 

Please can you also add your TalkTalk account number to your Community Profile so we can locate your details.

Can I just check, when the connection drops does the white light remain on the front of the router?

[Jazz47]

I have added my details

[Michelle-TalkTalk]

Afternoon Jazz,

Firstly, sorry for the delay in getting back to you.

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Gliwmaeden2]

@Jazz47, please complete your community forum profile details for Talktalk staff to identify your account. 

Go via your avatar; settings; drop down menu....add your Talktalk phone number or account number in Personal Information. SAVE CHANGES. 

Staff reply during the day, Monday to Friday.