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FIbre Support

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WiFi and new tablet help

Trunkybun
Chatterbox
Private Message TalkTalk
Message 13 of 13

Hey lovelies,

Hoping someone can stop me going round in circles!

 

I have the D-Link DSL-3782 router/hub.  WiFi working as it should with my phone and tablet.

Decided to treat myself to a new tablet; the ones I'm looking at mention wifi 5 or wifi 6 and just as I was making my final decision, it occured to me; will my wifi be enough? will the tablets connect? will I need a new router/hub for a more uptodate wifi?  Are the tablets that mention wifi 5 or 6 'backwards compatible' with my current wifi?

 

Any and all help VERY greatly appreciated, thank you.

 

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12 REPLIES 12

Message 1 of 13

Hi

 

So glad to hear the new router has arrived and is working correctly.

 

If you need any help in the future, just give us a shout in Community.

 

Regards,

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 2 of 13

Good Morning,

 

@Michelle-TalkTalk    yes lovely, arrived in an outrageously fast time! Set up was a breeze.

Haven't bought the new tablet yet, been quite unwell.

 

Huge thanks to @Debbie-TalkTalk 

 

Have a good Friday 🤗

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Message 3 of 13

Hi @Trunkybun 

 

How are you getting on? Has the replacement router arrived?

 

Thanks

 

Michelle

 

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Message 5 of 13

....and this is why I stay with TalkTalk 🌟

Message 6 of 13

Hi @Trunkybun 

 

Thank you 🙂

 

The router is on its way, please allow 48hrs for this to arrive.

 

Please let us know how the connection compares with this router.

 

I have also sent you a Private Message with a link to a short survey for the Community.

 

Thanks again.

 

Debbie

Message 7 of 13

Hey there,

 

I think I've added the info correctly - hurrah.

I'm extremely greatful.  If you need anything further let me know.

Looking forward to receiving my new hub/router.

😻

Message 8 of 13

Hi @Trunkybun 

 

Ahh you're welcome 🙂

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send the router for you.

 

Thanks 🙂

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Message 9 of 13

Goodness!

The Sagemcom sounds wonderful, thank you 🙂

Let me know what you need from me,

Youve really made my week!

 

@Debbie-TalkTalk  not all heroes wear capes 🤗

Message 10 of 13

Hi @Trunkybun 

 

It's not WIFI 6, this would be the eero and you would need to upgrade to FTTP to receive the eero (if available in your area)

 

I can send a Sagemcom WIFI hub, no charges for this or changes to your contract.

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Message 11 of 13

Good Morning lovely Debbie,

 

Wow, thank you!

Can I ask how this would work?

How much would it cost me? Do I need to re-contract? and most importantly, would the new router offer wifi-5 or wifi-6 and thus solve my problem?

 

again, thank you so much @Debbie-TalkTalk Debbie-TalkTalk 

 

 

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 12 of 13

Morning @Trunkybun 

 

You are using one of our older routers, would you like me to send you a new router?

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