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Wifi Extender - Excellent connection apart from one Device

sharastani
Participant
Message 19 of 19

Hopefully you can help.  I have recently set up the latest TT D Link Wifi extender kit in my sons bedroom and wired it to his xbox.

A big improvement for his xbox, smart TV and iPad and the Wifi signal does appear to be good for these devices (and green light on extender).

 

However, the amazon echo dot keeps losing its wifi connection.  I have moved it around the room away from other electrical devices but it works for a few hours and then needs resetting again.  I have tried a different echo and same issue. 

 

Strangely the echo seemed to work better before I added the wifi extender so I'm not sure if it is signal strength.  

 

Could it be a channel/interference issue that's affecting the extender or the echo?

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18 REPLIES 18

Message 1 of 19

Thanks Keith - Appreciated 

I will try that - according to amazon they should use 5Ghz

Message 2 of 19

The problem is your 2.4Ghz band is oversubscribed with other WiFi networks. Isn't the dot compatible with the 5GHz band? To force it you could always temporarily turn the 2.4G off on both router & extender.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Message 3 of 19

The Wifi analyser shows good signal strength (the echo is much closer to the extender than this PC too).

 

Screenshot 2020-06-11 at 09.23.52.png

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Message 4 of 19

Thanks for your your help, I managed to changed the channels following the instructions in your guide - thanks.

 

Unfortunately, I still have the same issue with the amazon echo dot.  I've powered everything down (router, extender and echo) and reset up the echo.  It did seem better for a while but now I still have the same issues.

 

The wifi signal (2.4 and 5Ghz) appears good from the extender but although other devices seem to to work fine the echo is unstable (almost as is it is still trying to link to the main router's weak signal rather than the extender.

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Message 5 of 19

Thanks, whilst it is the only analyser compatible with MacOS that is free as far as I know, I find it hard to work with. The images are still a bit too small, but there is nothing you can do about it. I always have preferred the offerings I recommend for Windows & Android, but then not everyone has them. In future, you only need to send one set of the screenshots.

 

There are four SSIDs, one for each of these bands:-

  1. Router 2.4GHz
  2. Router 5GHz
  3. Extender 2.4GHz
  4. Extender 5GHz

On the router change the 5GHz channel to 52. It will take one minute from submitting the change to the router actually broadcasting this SSID. This channel may not work on some 5GHz devices, they are allowed to in the regulations, but some manufacturers decide not to implement the extra circuitry required to use channels 52 - 140.

 

On the extender, change the 2.4GHz channel to 11.

 

Try the echo dot speaker & see what happens now.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Message 6 of 19

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Message 7 of 19

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Message 8 of 19

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Message 9 of 19

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Message 10 of 19

Apologies, I'll try again.

Yes there is one router and one extender yet there are 4 Talk Talk SSID's listed.  It looks like they have listed the 2.4 Ghz and 5Ghz seperately for each SSID.

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Message 11 of 19

I am afraid that none of these screenshots are of any use, they are far too small. If I enlarge them all of the text is out of focus. I did say in my previous post:-

 

Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar as large images. If they are too small, I will not be able to read them & although I can enlarge them, this just puts the text out of focus. 

 

You mentioned "Do you need 4 screenshots for the other 3 talk talk SSIDs", I thought that you had just one router & one extender?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

Message 12 of 19

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Message 13 of 19

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Message 14 of 19

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Message 15 of 19

Hi, Here are 4 screenshots for one of the SSIDs.  Do you need 4 screenshots for the other 3 talk talk SSIDs?

 

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If you need me to do the same for the other talk talk SSIDs please let me know.  

I do have a sky main box, mini box and extender plus a HP printer which I think are showing on the list.  I think the others are neighbours SSIDs.

 

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Message 16 of 19

I will PM you a link for a guide of mine on Wi-Fi interference & initially look at the section called "Are you suffering from interference – prove it first". This section includes full details of Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Do not worry about interpreting the results, I will do that for you.

Please post the screenshots that I have requested in my guide (no photos please they can be difficult to read as text can get out of focus when zoomed), from the analyser you are using (also in my attached guide). Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar as large images. If they are too small, I will not be able to read them & although I can enlarge them, this just puts the text out of focus. If you prefer PM them to me. If you do PM me, then please add a link in there to this thread, so as I can find it easily.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Message 17 of 19

Yes - If you can help please go ahead.

Thanks

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KeithFrench
Community Star
Message 18 of 19

This device may be on a different band to the others and there could be WiFi (not electrical) interference, it could be connected to the router equally even though you think if it is nearer the extender, it would be connected to that. I can help a lot with this if you want me to, it will involve me sending you a couple of guides & you working with me on it, by sending me screenshots that I will analyse for you.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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