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Wifi Hub not recognised by service status checker and only 542 kbps upload sync speed.

gudgulf
Team Player
Message 47 of 47

Hi there,

 

 I've just upgraded to Faster Fibre from Taltalks adsl broadband (go live date 13.6.19) and am not getting the expected result.

 

 I was getting a stabe 9 Mb/s download and 1 Mb/s upload speed on broadband and now get about 13 Mb/s download but only 0.5 Mb/s upload.

 

Upload sync speed should be a guaranteed 2.1 Mb/s minimum.

 

I have just moved the hub from its usual position and connected it via a new supplied filter directly to the phone master socket and I will leave it there until this issue is resolved (Normal connection is via a filtered BT faceplate and high quality screened rj11 cable to  enable best spread of wifi signal through the house.)

 

Connecting via the master socket gives no difference in sync speed and aprox 0.2 dB less line noise.

 

On using Talktalks Service Staus Check it informs me that it is unable to detect what router I am using, which is odd seeing as it is a Talktalk Wifi Hub.

 

Has anyone experienced anything similar or got any suggestions?

 

Faulty Wifi Hub?

 

   Peter.

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46 REPLIES 46

Message 1 of 47

Hi Peter

 

Thanks for keeping us updated. Please let us know if you do experience any further issues.

 

Debbie 🙂

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Message 2 of 47

Hi Debbie

 

 Engineer has just left after spending nearly 3 hours on the problem.

 

  Now fixed (ac balance problem apparently) and syncing at 23 Mbps down/ 6 Mbps up so I am a very happy bunny.

 

 Thank for all your help and to the network team for so quickly arranging an engineer vist.

 

   Peter

Message 3 of 47

Hi Peter

 

I'm really sorry for the delay.

 

Did you receive a text message to advise that the engineer visit has been arranged for Monday 05/08/19 8-1 AM

 

Thanks

 

Debbie

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Message 4 of 47

Hi Peter

 

Thanks for the Private Message.

 

I have passed your availability over to our Network Team and I will post back on this thread to confirm the date and time of this visit.

 

Thanks

 

Debbie

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Message 5 of 47

Hi Debbie.

 

    I've replied to your PM.

 

       Peter

Message 6 of 47

Hi Peter

 

The next step will be to arrange an Openreach engineer visit.

 

I'm just sending you a Private Message to confirm some details so we can arrange this visit.

 

Thanks

 

Debbie

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Message 7 of 47

Hi Debbie,

 

   Thank you for that

 

       Peter.

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Message 8 of 47

Hi Peter

 

I've escalated this fault over to our Network Team and passed on your comments.

 

I will post back on this thread as soon as I receive further information.

 

Thanks

 

Debbie

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Message 9 of 47

Hi Debbie.

 

Router is still connected to the test socket,,,,,,,,,,,, I suspect that crosstalk on my line is the likely culprit, and I believe that would not show up as a "fault" on your line check.

 

Anything that your tech team can do will be much appreciated .........a Lift and shift at the cabinet would be nice although I realise that means getting past Openreach's intransigence.

 

  Peter

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Message 10 of 47

Hi Peter

 

I've checked the connection stats again and I can see that the speed is low.

 

Is the router still at the test socket? I can then pass this fault over to our Network Team for investigation.

 

Thanks

 

Debbie

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Message 11 of 47

 Normally I don't switch the router off at all ..........nearly all the times the router has been restarted or off since it was installed have been at  an OCE request and only once was it off for less than 30 minutes.If I was getting my expected speeds it would be up for months at a time as my household tends to use the internet 24/7.

 

Following my post a few weeks ago the router was up for 15 days plus with absolutely no change to up/down speeds.  This was after your tech team made a change to my line.I am aware that the dlm can take a long long time to make changes...... but the upload speed has never been above 551 kbps even on initial connection

 

More restarts than normal is in the (vain) hope that my speeds will improve as the pathetic upload speed is afecting my kids internet gaming and any syncing to the cloud.

 

The wifi hub does not let me see if there are fec/crc errors on my connection.....can you see if my connection is showing excessive errors.

 

   Peter

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Message 12 of 47

Hi Peter

 

Thanks for your reply.

 

How often do you switch the router off and on?

 

Thanks

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Message 13 of 47

Hi Debbie,

 

  Yes router was off....... I thought I may as well try a router reset to factory settings just in case there was a peoblem there. Result 12.1 Mbps down, 539 kbps up.

 

   Line might not show a fault but there must be a reason for my upstream sync being only one eightth of my next door neighbour's from the same fttc cabinet.

 

 Peter

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Message 14 of 47

Hi Peter

 

Apologies for this.

 

I've completed a further line test which hasn't detected any faults but the line is not showing in sync. Is the router switched off?

 

Thanks

 

Debbie

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Message 15 of 47

Good morning,

 

 Time to bump thid thread as my sync speeds are unchangrd on the up side (542 kbps) and after all the bad weather over the last few days the down side was bumped down to 11.2 Mbps by the dlm.

 

 Yesterday I asked my next door neighbour who has recently moved to Sky broadband what his speeds were.......... He wasn't sure so ran a speed test for me which gave 16.4 Mbps down and 4 Mbps up speeds. This is the sort of speed I was predicted to get.

 

His phone line goes via the same pole and by the same route to the same cabinet as my phone line, so I would expect similar speeds.

 

There is a clear issue with my phone line or the installation of my connection at the cabinet which needs investigating and sorting out.

 

Where do we go from here?

 

   Peter

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Message 16 of 47

Hi Peter

 

Thank you, please let us know how you get on.

 

Debbie

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Message 17 of 47

 "Our Network Team have advised that this should now be completed. They have asked if you can switch off your router for 45 minutes then leave it on and monitor for the next 5 days."

 

 OK, I've done that..........No change to any of the sync rates or other connection stats.

 

 I woulld have hoped to see a somewhat different result if changes have been made. However since I will be away from home for the next week I will leave the router powered up and see what 10 days settling does.

 

I will report back then ( 15th July )

 

  Peter.

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Message 18 of 47

Hi Peter

 

Our Network Team have advised that this should now be completed. They have asked if you can switch off your router for 45 minutes then leave it on and monitor for the next 5 days.

 

Thanks

 

Debbie

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Message 19 of 47

Hi Peter

 

I have requested an update on this from our Network Team and I will post back on this thread as soon as I receive further information.

 

Thanks

 

Debbie

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Message 20 of 47

Good morning,

 

  Checked the hub stats thgis morning and there was no sign of a disconnection/reboot through the whole of yesterday or overnight.

 

  Now manually rebooted and nothing has changed....current sync rates are :

 

Screenshot (14).png

  Would you check if the expected work was done or not please.

 

   Peter.

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