on 19-06-2019 11:13 AM
I've just upgraded to Faster Fibre from Taltalks adsl broadband (go live date 13.6.19) and am not getting the expected result.
I was getting a stabe 9 Mb/s download and 1 Mb/s upload speed on broadband and now get about 13 Mb/s download but only 0.5 Mb/s upload.
Upload sync speed should be a guaranteed 2.1 Mb/s minimum.
I have just moved the hub from its usual position and connected it via a new supplied filter directly to the phone master socket and I will leave it there until this issue is resolved (Normal connection is via a filtered BT faceplate and high quality screened rj11 cable to enable best spread of wifi signal through the house.)
Connecting via the master socket gives no difference in sync speed and aprox 0.2 dB less line noise.
On using Talktalks Service Staus Check it informs me that it is unable to detect what router I am using, which is odd seeing as it is a Talktalk Wifi Hub.
Has anyone experienced anything similar or got any suggestions?
Faulty Wifi Hub?
on 05-08-2019 03:20 PM
on 05-08-2019 02:57 PM
Engineer has just left after spending nearly 3 hours on the problem.
Now fixed (ac balance problem apparently) and syncing at 23 Mbps down/ 6 Mbps up so I am a very happy bunny.
Thank for all your help and to the network team for so quickly arranging an engineer vist.
on 05-08-2019 06:05 AM
on 02-08-2019 11:05 AM
Thanks for the Private Message.
I have passed your availability over to our Network Team and I will post back on this thread to confirm the date and time of this visit.
on 02-08-2019 10:36 AM
on 02-08-2019 08:01 AM
on 01-08-2019 12:46 PM
Router is still connected to the test socket,,,,,,,,,,,, I suspect that crosstalk on my line is the likely culprit, and I believe that would not show up as a "fault" on your line check.
Anything that your tech team can do will be much appreciated .........a Lift and shift at the cabinet would be nice although I realise that means getting past Openreach's intransigence.
on 01-08-2019 12:35 PM
I've checked the connection stats again and I can see that the speed is low.
Is the router still at the test socket? I can then pass this fault over to our Network Team for investigation.
on 01-08-2019 12:22 PM
Normally I don't switch the router off at all ..........nearly all the times the router has been restarted or off since it was installed have been at an OCE request and only once was it off for less than 30 minutes.If I was getting my expected speeds it would be up for months at a time as my household tends to use the internet 24/7.
Following my post a few weeks ago the router was up for 15 days plus with absolutely no change to up/down speeds. This was after your tech team made a change to my line.I am aware that the dlm can take a long long time to make changes...... but the upload speed has never been above 551 kbps even on initial connection
More restarts than normal is in the (vain) hope that my speeds will improve as the pathetic upload speed is afecting my kids internet gaming and any syncing to the cloud.
The wifi hub does not let me see if there are fec/crc errors on my connection.....can you see if my connection is showing excessive errors.
on 01-08-2019 11:58 AM
on 01-08-2019 11:47 AM
Yes router was off....... I thought I may as well try a router reset to factory settings just in case there was a peoblem there. Result 12.1 Mbps down, 539 kbps up.
Line might not show a fault but there must be a reason for my upstream sync being only one eightth of my next door neighbour's from the same fttc cabinet.
on 01-08-2019 10:54 AM
on 01-08-2019 10:42 AM
Time to bump thid thread as my sync speeds are unchangrd on the up side (542 kbps) and after all the bad weather over the last few days the down side was bumped down to 11.2 Mbps by the dlm.
Yesterday I asked my next door neighbour who has recently moved to Sky broadband what his speeds were.......... He wasn't sure so ran a speed test for me which gave 16.4 Mbps down and 4 Mbps up speeds. This is the sort of speed I was predicted to get.
His phone line goes via the same pole and by the same route to the same cabinet as my phone line, so I would expect similar speeds.
There is a clear issue with my phone line or the installation of my connection at the cabinet which needs investigating and sorting out.
Where do we go from here?
on 08-07-2019 09:29 AM
on 04-07-2019 01:55 PM
"Our Network Team have advised that this should now be completed. They have asked if you can switch off your router for 45 minutes then leave it on and monitor for the next 5 days."
OK, I've done that..........No change to any of the sync rates or other connection stats.
I woulld have hoped to see a somewhat different result if changes have been made. However since I will be away from home for the next week I will leave the router powered up and see what 10 days settling does.
I will report back then ( 15th July )
on 04-07-2019 11:32 AM
Our Network Team have advised that this should now be completed. They have asked if you can switch off your router for 45 minutes then leave it on and monitor for the next 5 days.
on 04-07-2019 11:17 AM
on 04-07-2019 10:30 AM
Checked the hub stats thgis morning and there was no sign of a disconnection/reboot through the whole of yesterday or overnight.
Now manually rebooted and nothing has changed....current sync rates are :
Would you check if the expected work was done or not please.