Wifi optimisation

[andyrhi]

Hi, can you turn off the wifi optimisation on our router please? It keeps kicking our phones and tv off the wifi.

[KeithFrench]

Let me take a look.....

[andyrhi]

Hi Keith

New report here.

[KeithFrench]

Hi @andyrhi 

Thanks for that, your 266 is now working OK. Can you now repeat the WiFi scanner snapshot etc so I can see how things compare now that the 266s are working and the TP-Link is turned off? 

Thanks.

[andyrhi]

Hi Keith,

Sent the screenshots.

The router is in the hall, thats where the phone socket is. Its about 3m from some glass at the front of the house. its about 1m from a brick wall. We don't have any coverage issues in the house apart from the very back room. Thats what the tp-link was for. Ive now turned that off and positioned the 266 in its place. Thats in a corridor upstairs, the only brick wall near it is the party wall to next door, all plasterboard walls instead. No glass or mirrors. There aren't any electrical items near either except for a smart meter hub and Hive connection.

thanks

[Karl-TalkTalk]

Hi

all done.  router showing V202.

Karl

[Karl-TalkTalk]

Hi

202 firmware upgrade in progress now.

Karl

[KeithFrench]

Hi @andyrhi 

It was the router firmware that I was interested in. You obviously have not seen my sticky about the V2 F266 (that is not your fault):-

https://community.talktalk.co.uk/t5/Fibre/Very-Important-V2-Sagemcom-FAST266-Wi-Fi-Booster/m-p/30582... 

The router needs to be at V202 as a minimum, not V174. There is a chance that V174 may have also damaged your F266. I think we need to get this upgraded ASAP, before continuing. I will ask TalkTalk to do this for you. Once done, please log into your router & go to:-

Dashboard > See Wi-Fi Settings > Manage Advanced Settings > Wi-Fi 5Ghz gear icon > Wi-Fi Mesh (based on a desktop browser, not a mobile).

Then go to the Overview sub-tab, scroll to the bottom & get a screenshot of that page, next go to the Extenders sub-tab & repeat the process (again scroll to the bottom to include all information). Then PM me the screenshots (to preserve your privacy). Only then will I be able to tell if your F266 booster is working correctly.

My interest here is not just WiFi interference, but improving your WiFi reception & the 266s right now, will not be a lot of help. Once this is resolved, I would like you to turn off your TP-Link extenders as they are not helping the situation either, as they are not the correct way to extend the mesh network (5364/5464 and 266) that you have.

Whilst waiting for all this, please can you tell me roughly where in your property the router & 266 are, what is near them in terms of electrical equipment, brick walls, mirrors, glass & large expanses of metal or water.

[Karl-TalkTalk]

Hi

OK, @KeithFrench can make his recommendations to us now he has this info.

Karl.

[andyrhi]

Hi Karl, yes the router is 174. 

[Karl-TalkTalk]

Hi

When you log into the router interface it will tell you the firmware at the bottom.  It should be either 202 or 174 - it will have SGK and a few zeros before these numbers.

Karl.

[andyrhi]

FAST266 is version 2. How do I check the firmware?

The other one is tp-link RE700X.

Thanks

[KeithFrench]

Hi @andyrhi 

I have started a look at this & would just like to confirm a couple of things about the equipment that you have:-

• In addition to the FAST5364 or 5464 routers, it looks like you also have the FAST266 WiFi booster?
• Is this FAST266 a version 1 or 2 model and what firmware is on your router?
• You have some other sort of extender whose SSID (network name ends in EXT). Please can you tell me the make/model of this extender?

[andyrhi]

Hi Keith, appreciate your help, please don't rush on my account.

Only the one talktalk booster ever seems to use the 2.4GHz, everything else connects to the 5GHz, phones, laptops, other booster etc.

They are working right now on channel 1 and 36.

As soon as it kicks me out again I'll see what it's changed to.

Thanks

[KeithFrench]

Hi @andyrhi  @Debbie-TalkTalk @Michelle-TalkTalk 

I will try & look at this in a while for you Andy, but I am very busy today with all sorts of TalkTalk stuff. However, from the quickest of glances (only about 2 seconds), I don't think there is anything that can be done about your 2.4GHz band. I have never seen such a congested band at all. When I do have a proper look, my view may change on that.

What channels seem to work, before WiFi Optimisation kicks in?

[andyrhi]

Hi Keith, 

Zip file with report attached.

Thanks

[andyrhi]

Thanks Keith, will look at this today!

[Michelle-TalkTalk]

No problem 🙂

Michelle

[andyrhi]

Thanks Michelle

[Michelle-TalkTalk]

Hello,

I've also asked our Tech Escalation Team to contact you as requested.

Thanks

Michelle

[KeithFrench]

Hi @andyrhi 

Depending on what I find, I may be able to pass this to TalkTalk's Devices Team to consider making any exception with WiFi interference, but this will be based on evidence that I present to them, based on the information that you send me.

Do not worry about interpreting the results, I will do that for you. I will send a PM to you that contains a link for a guide of mine on Wi-Fi interference. It is quite long (about 30 pages), but you will probably only need to look at three or four pages in total. Initially look at the section called "Are you suffering from interference – prove it first". This is the first link in the table of contents. This section includes full details of free Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Select the analyser of your choice & my guide explains how to use it.

If you are using Wi-Fi Scanner, then please attach the zip file to this thread. As soon as I have downloaded it, I will remove the attachment from your post, to preserve your privacy.

With all other analysers, please follow my instructions below.

Collect the screenshots that I require and include them in your reply.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos please as they can be difficult to read, because the text can get out of focus when zoomed in. Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large.