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on 29-03-2024 01:59 PM
I have recently been sent a new talk talk router when we started another broadband contract. In the last couple of weeks we keep experiencing issues where the connection speed will drop to around 1-2 Mbps with upload speed around the same after a few hours of being on. My package is for 65Mbps speed.
Every day I have to factory reset my router to get it to work again. Fair enough factory resetting the router does seem to solve the issue, however I cant help but feel this shouldnt happen every few hours in the first place.
I have been on long talks with support and ran through all the trouble shooting steps every time, every time the thing that resolves the issue is a factory reset. Surely the router should just work for at least 24 hours without needing a factory reset constantly? I feel like its faulty or something.
We didnt have these issues with the old router although we did have constant disconnections which seemed to get fixed after a few engineer visits and them doing some work on the lines outside my property.
on 02-04-2024 01:50 PM
Hi @zarab89
Do you still need help with this?
Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.
on 01-04-2024 12:59 PM
Hi zarab89
I'm sorry to hear this.
Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.
Thanks
Debbie
on 01-04-2024 11:34 AM
Hi @zarab89
To keep being told to do a factory reset is not diagnosing the problem at all. Is this affecting wired (Ethernet) connections to the router, if you have any, or is it just wireless ones? Which make/model of router do you have?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 29-03-2024 03:18 PM
no, was asked to send it back once we received the new one. Yeah I figured nothing will get done for a while. Im at work though and need internet to do my job, really frustrating
on 29-03-2024 02:02 PM
Do you still have the old router, @zarab89?
Might be worth trying, if so.
Staff are mostly away over the Bank Holiday.